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Job Summary: Customer service with a focus on brand promotion, communication of medical tests, and achieving conversion and scheduling targets. Key Highlights: 1. Focus on excellence and customer delight 2. Seeking talents passionate about caring and high-quality medicine 3. Commitment to diversity You are applying to our talent pool for positions across Brazil, in locations where Rede Américas operates (Northeast, Central-West, Southeast, and South regions of Brazil). Therefore, please note that as soon as a vacancy matching your profile becomes available, we will contact you. In the meantime, keep your information updated and complete all online assessment steps so we can learn more about you. **Responsibilities and Duties** About the position: * Provide customer service; * Promote the brand and communicate features of requested medical tests, supporting customer retention; * Deliver high-quality service across various customer contact channels; * Follow customer service standards established by the Quality Department, as well as those defined during training and by leadership; * Strive to achieve conversion and scheduling targets during the first contact, as well as other pre\-defined SLA indicators, at the highest service levels; * Proactively engage with external customers and internal partners, exchanging information and seeking continuous service improvement; * Maintain strong accountability regarding procedures communicated to patients/customers for test execution; * Verify all information provided to the patient/customer before concluding the test scheduling (ensuring accuracy); * Comply with the company’s Information Security Handbook. **Requirements and Qualifications** If customer delight and service excellence resonate with you, the Customer Service area at Rede Américas is where you belong. To transform healthcare, you need: * Completed high school education; * Computer literacy. **Additional Information** By caring for our people, we become the healthcare that people desire and the world needs—check out our benefits: * Nutrition support: Meal Voucher/Food Voucher or On-site Cafeteria (depending on location); * Health support: Health Insurance and Life Insurance; * Development support: Career Development Cycle, Technology/PMAX Academies, and Crescer Program; * Others: Transportation Voucher. **Only Rede Américas offers – The Health Program, built upon 5 pillars:** * Spiritual: Yoga; * Physical: TotalPass, primary care clinic, discounts on medical tests and vaccines; * Relational: UAU Benefits Club, SESC benefits; * Emotional: Telepsychology. * **Benefits may vary depending on job location and brand.** We are Rede Américas, **a multi-platform healthcare assistance network**, committed to delivering comprehensive, precisely tailored care for health. We are looking for **talents who believe it is possible to deliver the best and most advanced healthcare assistance.** **If you are passionate about caring and believe in high-quality medicine, join Rede Américas!** **We are committed to Diversity!** We encourage applications from all individuals who recognize the importance of building an environment free from prejudice, harassment, and discrimination. Together, we always deliver our best. ***Important: We do not charge any fees during our selection processes.***
