Job Summary: We are seeking an organized, communicative, and committed professional to strengthen our team, working in digital customer service and inventory control for automotive aesthetics. Key Highlights: 1. Growth opportunity 2. Work with premium automotive aesthetics 3. Performance-based bonus potential About Macena Car Shop We are a company specialized in automotive aesthetics, focused on quality, organization, and a premium experience for our customers. We offer technical car wash, glass coating, polishing, sanitization, and specialized services. We are expanding and looking for someone organized, communicative, and committed to strengthen our team. Main Responsibilities – Digital Customer Service * Respond to leads via WhatsApp * Customer service via Instagram (Direct Messages and comments) * Sending quotations * Scheduling services * Follow-up with prospects who have not closed deals * Updating status in system/spreadsheet Inventory Control * Daily product verification * Tracking product inflow and outflow * Inventory organization * Requesting product replenishment * Supporting the purchasing department * Tracking materials used in operations Requirements * Strong verbal and written communication skills * Organization and discipline * Proficiency with technology (WhatsApp Web, Instagram, spreadsheets) * Prompt customer service response * Proactivity * High school diploma completed * Prior customer service experience is a plus * Prior experience in the automotive sector is a plus Ideal Candidate Profile We seek someone who: * Is goal-oriented * Is responsible * Maintains a professional demeanor * Knows how to sell through customer service * Pays attention to detail * Understands that fast response = deal closure Performance Indicators (KPIs) * Average response time * Lead conversion rate * Inventory organization and accuracy * Adherence to daily routine Compensation * Fixed salary * Performance-based bonus potential * Growth opportunity Working Hours Monday to Friday – 08:00 Saturday – 08:00 to 12:00 Job Type: Full-time, CLT permanent contract Salary: R$1.518,00 – R$2.673,73 per month Benefits: * Meal allowance * Transportation allowance Work Location: On-site