Commercial Agent

Description

Job Summary: We are seeking proactive professionals focused on results to work in customer service, customer retention, and offering banking products and services. Key Highlights: 1. Opportunity at one of the Best Companies to Work For 2. Focus on challenges, high engagement, and strong communication 3. Customer service and commercial experience highly valued This is your chance to experience what it means to be part of one of the Best Companies to Work For! We are looking for people who embrace challenges, have passion and enthusiasm, demonstrate high engagement, strong communication skills, proactivity, and a results-oriented mindset. **Work Schedule:** 6 hours per day (Monday to Friday); availability for overtime and exclusive dedication required. **Job Location:** Caldas Novas, GO. 100% in-person **Salary:** BRL 3,081.95; after 3 months BRL 3,378.82 + Campaign bonuses + Profit and Results Sharing. **BENEFITS** * Meal allowance and food allowance (**Approx. BRL 2,100**) * Health insurance * Dental insurance * Transportation allowance * Childcare / babysitter allowance * Educational scholarship allowance * Private pension plan * Gympass * My Well-being Program * Mercantil partnerships * Rewards package * Attendance bonus leave * Discounts on Mercantil products and services * And more. **RESPONSIBILITIES AND DUTIES** * Conduct initial screening and direct customers to appropriate service channels based on their needs. * Retain customers by offering the possibility of receiving their benefits via checking account, explaining the advantages of being a Mercantil customer. Perform checking account opening procedures. * Support customers in using self-service channels, guiding them on how to use these channels and offering available products and services according to their profiles. * Periodically contact, by phone, customers identified in Commercial Actions who match the profile for acquiring bank products and services, entering contact information and outcomes into the CRM system. * Offer products and services to customers in accordance with Suitability requirements; support execution of commercial tasks that enable completion of routine activities at Mercantil Bank service points. **REQUIREMENTS AND QUALIFICATIONS** * Bachelor’s degree completed or currently enrolled (from the 1st semester onward) in Administration, Accounting, Economics, Engineering, Communications, Commercial Management, Marketing, Finance, or Technology-related business fields; * Experience in customer service; * Sales-oriented profile with experience in the commercial area; * Basic knowledge of Word, Excel, and internet. * Desired but **not mandatory**: CPA-10, CPA-20 All our job openings are also open to persons with disabilities (PCDs). No one is left behind here! Job Type: Permanent CLT contract Compensation: BRL 3,081.95 – BRL 3,378.82 per month Benefits: * Medical assistance * Dental assistance * Profit sharing * Food allowance * Meal allowance * Transportation allowance Education: * Currently pursuing or interrupted undergraduate studies (Mandatory) Work Location: In-person