Job Summary: Responsible for organizing and optimizing medical appointment schedules, ensuring service quality and accuracy in information recording within the system. Key Highlights: 1. Organization and efficiency in medical appointment scheduling 2. Telephone and ChatBot customer service 3. Real-time management of medical appointment schedules *We are seeking a professional to ensure organization and efficiency in medical appointment scheduling, guaranteeing service quality and accuracy in information recorded in the system.* Work Schedule: Monday to Friday: 12:40 PM to 7:00 PM (20-minute break) \| Saturday: 7:00 AM to 1:00 PM\. **Requirements:** * Completed high school; * Organization, attention to detail, customer focus, and teamwork. **Main Responsibilities:** * Update the system according to service processes; * Handle incoming calls and messages via ChatBot; * Perform appointments, confirmations, rescheduling, and schedule adjustments; * Update and register customer data in the system; * Monitor and manage medical appointment schedules in real time, including time slot blocking and unblocking; * Conduct proactive outreach for confirmations, report/lens pickups, and prospecting activities; * Relay messages and support Telehealth Center requests. **Location:** * Centro. **Benefits:** *Immediate* * Transportation allowance; * Meal allowance (average R$ R$685.00/month). *After Probation Period (90 days)* * Medical assistance; * Dental assistance; * Birthday leave; * Gympass. Employment Type: Full-time CLT Compensation: R$1\.621,00 \- R$1\.659,00 per month Benefits: * Medical assistance * Dental assistance * Meal allowance * Transportation allowance Work Mode: On-site