Job Summary: IESDE, a reference in education, is seeking a professional to work on debt negotiation, problem resolution, and customer guidance, maintaining ethics and respect. Key Highlights: 1. Company leader in education with two decades of experience 2. Engagement in customer contact and debt negotiation 3. Focus on ethics, respect, and problem solving **About the company:** Present in the education sector for over two decades, IESDE is a national reference in producing high-quality educational content. We develop teaching systems composed of books and videos, qualified and adapted to the Brazilian reality. With excellence as its premise and the application of intelligence to the challenges presented by the education sector as the guiding concept of its actions, IESDE contributes to knowledge transmission and the training of competent professionals. The company’s production focuses on preparing and formatting books, videos, and computer platforms, always in an integrated and complementary manner. **Responsibilities:** * Contacting customers; * Negotiating debts; * Updating information; * Providing payment guidance; * Solving problems; * Monitoring agreements; * Maintaining ethics and respect. **Requirements:** * Completed high school education; * Prior experience in telemarketing customer service; * Strong verbal and written communication skills, and active listening ability; * Ability to work in a team. **We offer:** * Unimed health insurance plan without co-payment, after the probationary period. * Nutritional follow-up plan. * Life insurance. * 50% tuition scholarship for undergraduate or postgraduate (distance learning) programs at partner institutions. * Meal allowance of R$37.00 per day. * Monthly performance bonus. * 100% on-site work. * Monday to Friday, **from 2:20 PM to 8:40 PM.** Job type: Full-time, Permanent CLT Salary: R$1,439.00 per month Benefits: * Medical assistance * Education assistance * Life insurance * Meal voucher * Transportation voucher Work location: On-site