Job Summary: Deliver excellent and efficient service for Asia Shipping Contract Logistics’ product operations, ensuring customer needs are met and issues with suppliers are resolved. Key Highlights: 1. Corporate opportunities for all professionals. 2. A transparent selection process focused on the candidate's experience. 3. A market-leading company in Latin America, with a focus on professional development. It’s great that you’re eager to join the Asia Shipping team! Here, we value every human being and offer equal corporate opportunities regardless of personal, physical, or social characteristics; therefore, all professionals are welcome, as we believe new connections can generate major achievements and guide us along intelligent paths. Throughout the entire selection process, we will be transparent in all aspects and carefully manage every detail to ensure your experience is exceptional. So, if you are eager and confident that you are qualified to deliver excellent and efficient service for Asia Shipping Contract Logistics’ product operations, aiming to meet our customers’ needs, **Responsibilities and Duties** Resolve service-related issues with transportation providers and terminals, and apply penalties; Verify SLA performance by the Risk Manager and demand corrective actions from carriers; Monitor and control unloading, shortages, and damages at terminals; Track container stuffing (unitization packages) processes with terminals; Open Non-Conformance Reports (NCRs) in AS Quality to record improvements; Issue electronic transport documents according to the type of operation; Schedule appointments at port and airport terminals; Monitor and follow up on road and terminal operations with clients; Forward documents to carriers for loading; Review documentation received from customs brokers, exporters, or shippers to verify compliance with operational requirements and applicable legislation; Receive documentation from customs brokers, exporters, or shippers and verify compliance with operational requirements and applicable legislation; Manage returns of empty and damaged containers; Request booking (vessel space reservation) from shipping lines for coastal shipments; Request shipment confirmation from shipping lines for coastal shipments; Inform customers of the estimated vessel arrival time at the destination port; Request payment of any transportation expenses from the finance team. **Requirements and Qualifications** Education: Completed Technical School Diploma in International Trade or related fields Experience: Not required Language: Basic English Prior experience in NVOCC companies is desirable Prior experience in freight forwarding companies is desirable Familiarity with the **CargoWise** software is desirable Basic understanding of **maritime, air, and road operations** is desirable Prior experience in international logistics, international trade, or cargo agency companies is desirable Prior experience in international cargo agency is desirable Knowledge of international freight is desirable **Additional Information** **Working Hours: 2:15 PM to 12:00 AM** Benefits: Language incentive Medical and dental assistance Life insurance Meal allowance Food allowance Transportation allowance OR fuel allowance Gympass TotalPass Zenklub SESC membership Birthday day off Asia Shipping is a Brazilian multinational specializing in logistics process management for imported and exported goods, utilizing multiple transport modes including air, sea, and road. Other areas of expertise include Fiscal and Tax Intelligence, Customs Clearance, Cargo Insurance, and Inspections. With 29 years of operation, the company is recognized as the **largest logistics integrator in Latin America**, and the only company from the region featured in the **World’s Top 50 Freight Forwarders Ranking**, ranked 31st. For the third consecutive year, it has been certified by **Great Place to Work** as one of the **“Best Companies to Work For”** in Brazil. Currently, the multinational operates in 12 countries, with 45 offices worldwide—including 10 in Brazil—and employs over 1,200 professionals who form the heart of our company. With us, you’ll have the opportunity to grow and go far. Explore our job openings. Join our team!