Job Summary: Join the customer service division of Brazil’s largest integrated healthcare network, working in an agile environment that values innovation and leadership. Key Highlights: 1. Managing patient care in hospitals, laboratories, and customer service centers 2. An agile environment that values innovation and leadership 3. Focus on diversity, dignity, and respect for all people Join the customer service division of Brazil’s largest integrated healthcare network. Here, you’ll find an agile environment that values innovation and leadership. On this team, you’ll have the opportunity to manage patient care across Hospitals, Laboratories, and the Customer Service Center of Brazil’s largest integrated healthcare network. We care comprehensively—thus, we are present at every touchpoint in the lives of millions of patients, and it is precisely this approach that enables us to achieve outstanding results, as we welcome all individuals exactly as they are. **For us, diversity matters!** We recognize that diversity fosters innovation in our workplaces; above all, we are certain that we are part of the transformation. We promote dignity and respect for all people, so they feel safe being their authentic selves. Our opportunities are open to everyone who believes in transforming the future of healthcare. We encourage applications from all those who recognize the importance of building a prejudice-free, harassment-free, and discrimination-free environment—be part of the transformation and \#VemSerDasa. Together, we always deliver our best. Be the person who transforms the future of healthcare, **\#VemPraDasa \#DasaLovers \#VemSerDasa** **Important:** We do not charge any fees during our selection processes. **Responsibilities and Duties** * Coordinate the healthcare team—including reception and nursing (sample collections, diagnostic procedures); * Analyze, clarify doubts, propose optimal managerial solutions, and interact with technical departments and hospital staff to ensure customer satisfaction and service quality; * People management; * Performance indicators and targets; * Financial management and results. **Requirements and Qualifications** * Completed undergraduate degree in Nursing, Biological Sciences, Pharmacy, and/or Biomedicine; * Prior experience leading teams, units, departments, or activities; * Experience in customer relationship management; * Knowledge of diagnostic/laboratory units. **Additional Information** Work model: On-site By caring for our people, we become the healthcare system that people desire and the world needs—check out our benefits: * Nutrition support: Meal Voucher / Food Voucher or on-site cafeteria (depending on location); * Health support: Health Insurance and Life Insurance; * Professional development: Dasa University, Development and Career Cycle, Technology/PMAX Academies, and the Crescer Program within Dasa; * Others: Transportation Voucher and Performance-Based Bonus (PPR). Only Dasa offers—the Health Program, structured around 5 pillars: * Spiritual: yoga; * Physical: TotalPass, primary care clinic, discounts on exams and vaccines; * Intellectual: Dasa University; * Relational: UAU Benefits Club and SESC benefits; * Emotional: Telepsychology. * Benefits may vary depending on the job location and brand. Important: You are applying to our talent pool for positions nationwide, in locations where Dasa operates (Northeast, Central-West, Southeast, and South regions of Brazil). Therefore, please note that once a position matching your profile becomes available, we will contact you. In the meantime, keep your information updated and complete all online assessment stages so we can learn more about you. **Be part of the future of healthcare** Our passion for caring for people and delivering the best experience to our customers drives us forward. Have you ever considered joining Latin America’s largest laboratory network and contributing to transforming the future of healthcare? Here, we constantly seek innovative solutions for disease detection and prevention, with a focus on compassionate care, quality excellence, and holistic attention. We are a benchmark in technology and innovation, offering a comprehensive portfolio of tests and services enabling us to care for over 20 million patients annually. Join our purpose and experience daily what it means to transform healthcare with excellence, empathy, and commitment. **Being Dasa means being yourself** We believe diversity fuels innovation—and, above all, is essential to building a fairer, more inclusive, and transformative environment. We value respect, creating a space where everyone feels safe being their true selves. Thus, our opportunities are open to anyone who identifies with our purpose of transforming the future of healthcare. To explore more opportunities, visit: dasa.com.br/carreira **\#VemSerDasa** **Important:** We do not charge any fees during our selection processes.