Job Summary: We are seeking a Help Desk Assistant to provide internal support, ensuring the proper functioning of productivity tools and administrative support to the IT department. Key Highlights: 1. First-level support to internal users 2. Support for requests related to Microsoft 365 3. Registration and tracking of support tickets We are specialists in secure and innovative financial solutions! Our purpose: Transform Lives and Boost Businesses! To join the Unifisa family, we seek professionals committed to ethical and collaborative work, discipline, respect, and trust in people—these are our core values. And you could be that professional! We are looking for a Help Desk Assistant to support internal users, ensuring the proper functioning of productivity tools, providing administrative support to the IT department, and assisting employees on a daily basis. We seek an organized, communicative individual with a willingness to learn, who enjoys helping others and has an affinity for technology. **Main Responsibilities** * Provide first-level support to internal users; * Assist users with requests related to Microsoft 365 (Outlook, Office 365, OneDrive); * Support the creation, organization, and troubleshooting of files and folders in OneDrive; * Register, track, and update support tickets; * Support the IT team with administrative tasks; * Record and manage departmental accounts in internal systems; * Assist in organizing controls, spreadsheets, and simple reports; * Escalate more complex tickets to the responsible team when necessary. **Requirements** * Completed high school education (technical or undergraduate studies in IT currently underway are desirable); * Basic knowledge of Windows and Microsoft Office suite; * Familiarity with Office 365 / Microsoft 365 (Outlook, Word, Excel, OneDrive); * Strong verbal and written communication skills; * Organizational skills, attention to detail, and sense of responsibility; **Preferred Qualifications** * Prior experience in Help Desk or Technical Support; * Basic user support knowledge; * Experience with internal systems or ERPs; * Interest in growing and developing within the IT field. We also seek professionals with quick reasoning ability, ease and enthusiasm for serving both internal and external customers, emotional control, diligence, discipline, empathy, organization, proactivity, strong interpersonal skills, collaboration, and the ability to apply logical reasoning and strategic vision to resolve day-to-day situations and deliver effective solutions. Minimum Education Level: Bachelor’s Degree * Health Insurance; * WellHub (Gympass); * Discounted consortium acquisition for employees; * Meal Voucher: BRL 35.00 per day; * Commuter Benefit or Fuel Voucher; * Corporate University; * Life Insurance; * Dental Insurance; * Pharmacy Benefits; * Happy Day; * Recognition Programs – “Employees of the Year”; * Profit Sharing;