Job Summary: Responsible for handling, investigating, and analyzing fraud reports, supporting the identification of new types of fraud. Key Highlights: 1. Agile and dynamic culture focused on growth. 2. Collaboration with a diverse team and positive impact on the lives of millions. 3. Tackling meaningful challenges and shaping the future of the fintech industry. Department LevelExperienced (Individual Contributor) LocationBrazil \- São Paulo **About the Team:** About Monee At Monee, we believe every team member is essential to our success—and that diversity of perspectives and experiences is fundamental to driving our business forward and advancing our purpose of transforming the world for the better. Joining our team means growing within an agile and dynamic culture. If you enjoy taking on major responsibilities and doing what has never been done before, Monee is the right place for you. Here, you’ll tackle meaningful challenges, collaborate with a diverse team, and help shape the future of the fintech industry in Brazil—generating a positive impact on the lives of millions of people. Work Model We adopt a hybrid work model, allowing individuals to adjust their work environment according to their personal needs while promoting collaboration and interaction in the office. **Job Description:** What will be your mission? Responsible for handling fraud reports received through user and institutional communication channels, providing customer support. What will your day-to-day look like?* Handle fraud cases received via support channels; * Conduct investigations on received cases according to established processes; * Analyze received information to verify the authenticity of requests; * Assist in identifying new types of fraud. **Requirements:** What do you need to take on this challenge?* Minimum experience in customer service; * Adaptability and proactivity; * Intermediate English; * Completed high school or higher education. * Benefits * Medical and dental assistance, extended to dependents; * Partnerships with Gympass and TotalPass; * Flexible meal allowance/food allowance; * Transportation allowance, mobility assistance, or on-site parking; * Flexible benefits; * Zenklub; * Discretionary annual bonus tied to performance. **COME MAKE HISTORY WITH US.****WHAT MAKES YOU UNIQUE, MAKES US BETTER!**