Job Summary: The Commercial Assistant will provide operational support to the commercial team, focusing on quotations, scheduling visits, and managing customer relationships to achieve targets. Key Highlights: 1. Strategic operational support for the commercial team 2. Focus on customer relationship and sales targets 3. Welcoming and inclusive environment with growth opportunities We are seeking a Commercial Assistant to join our team. The professional will be responsible for providing operational support to the commercial team, with emphasis on finalizing quotations, scheduling visits, and maintaining customer relationships—directly contributing to the company’s sales targets. At JWM, we value teamwork grounded in objectivity and professionalism, ethical and integrity-based relationships, respect for people, and belief in what we do. We seek individuals who identify with our principles and values, who are committed to customer satisfaction, who innovate, enjoy learning, and wish to grow here. **Here you will find:** * Competitive salary and benefits aligned with market best practices; * Welcoming and inclusive work environment; * Professional training and development; * Collaborative and respectful culture; * Growing company offering professional growth opportunities; * Commitment to diversity and inclusion; * Recognition and quality of life; * Convenient location with on-site parking. **Do you identify with this? Join us now and apply!** **Responsibilities and Duties** * Quotation preparation and submission: Prepare commercial proposals based on received requests, adhering to deadlines and department-defined parameters. * Follow-up tracking: Contact customers to monitor submitted quotations, aiming to secure closures and flagging feedback to the sales team. * Scheduling of commercial visits: Organize and maintain the team’s calendar up to date, ensuring alignment with customers and avoiding time conflicts. * Pre-sales support: Provide customers with initial information, delivery timelines, proposal status, and route inquiries to the technical or senior commercial teams. * CRM or control spreadsheet registration and updates: Ensure accurate recording of commercial activities, submitted proposals, customer responses, and interaction history. * Support in preparing presentations and proposals: Assist in organizing materials for meetings, commercial presentations, and standardized technical proposals. * Performance Indicators (KPIs): **Indicator** **Quotation conversion rate** **Average response time** **Number of quotations prepared/month** **Follow-ups performed per quotation** **Proposal accuracy rate** **Scheduled vs. completed visits** **Internal satisfaction (sales team)** **Description** % of submitted quotations resulting in closed deals. Time elapsed between request receipt and quotation submission. Total number of quotations prepared and submitted during the period. Average number of follow-ups conducted per quotation until closure. % of proposals requiring no correction or rework. Ratio between planned and actually completed visits. Sales team’s evaluation of the support provided. **Requirements and Qualifications** * Intermediate Office suite proficiency (especially *Excel, Outlook, and Word*); * Familiarity with CRM systems or proposal and service management platforms; * Basic knowledge of freight and logistics service pricing (desirable). * Strong verbal and written communication skills; * Organizational skills, attention to detail, and discipline in executing routine tasks; * Proactivity and sense of urgency in addressing requests; * Collaborative profile with strong interpersonal skills and results orientation; * Ability to efficiently handle multiple simultaneous tasks. * Experience with platforms such as Google Calendar, *Monday, Trello*, or similar tools for visit and task management; * Knowledge of sales techniques, negotiation, and customer service. (O) Completed high school; (D) Bachelor’s degree in Business Administration, Logistics, Commercial Management, Marketing, or related fields (in progress or completed). (D) Prior experience in commercial roles, preferably within logistics, transportation, or B2B service companies; (D) Experience in quotation preparation, customer service, and calendar management will be considered a plus. (O) Mandatory (D) Desirable **Additional Information** Health insurance at no cost to the employee Dental insurance at no cost to the employee Meal allowance or food voucher R$35.00 Transportation voucher Life insurance Profit-sharing program (PLR) Total Pass ICPP (Professional Development Incentive Program) Wellness Program (psychological support and workplace gymnastics) On-site parking Working hours: Monday to Friday, 8:30 AM to 5:30 PM; Saturday, 9:00 AM to 1:00 PM Work location: Guarulhos - SP Hello, **we are JWM**, a Brazilian company whose mission is to deliver high-performance logistics solutions, adding value to our customers’ logistics chains and contributing to our country’s development. **Since 1995, we have operated in the market building solid partnerships, earning and retaining our customers’ trust through excellence in service and continuous innovation.** We operate a diversified and modern fleet, equipped to meet diverse logistics needs—from simple pickups and deliveries to complex and dedicated operations, such as transporting specialized parts and materials. Our vehicles include sustainable options, such as GNV-powered and electric models, reflecting our commitment to sustainability. **Moreover, we continuously invest in technology and our employees’ professional development, ensuring efficient processes, operational safety, and service that exceeds expectations. We hold SASSMAQ and ISO45001 (occupational health) certifications, demonstrating our commitment to quality, socio-environmental responsibility, and our employees’ well-being.** At JWM, we don’t just transport cargo—we deliver trust, partnership, and customized solutions, contributing to each customer’s success.