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Job Summary: Customer Advisor (Cashier and Credit Department) and Customer Advisor (Fashion and Inventory) are responsible for organizing the department, handling merchandise movement, providing customer service and support, executing sales, and operating the cash register. Key Highlights: 1. Organization and arrangement of the sales department 2. Direct customer service and support 3. Execution of assisted sales and financial products * ***Working hours: 11:00 AM to 7:20 PM*** * ***Monday to Saturday*** * ***Availability to work on Sundays*** * ***$ 1\.630 salary*** * ***$ 300 meal voucher (VR)*** * ***$ 150 attendance bonus*** * ***\+ Performance-based incentives*** **CUSTOMER ADVISOR II \- (CASHIER AND CREDIT DEPARTMENT)** Responsibilities: Organize the department, arrange display windows, shelves, clothing racks, etc., sorting and organizing products by size and model for improved identification, ordering, and ease of product location—aligned with the planogram—to enhance the physical space and reduce customer service time. Handle merchandise movement between inventory and stores (or vice versa), ensuring optimal product exposure. Monitor customer behavior, providing support and product information as needed; also locate and retrieve requested sizes or items from inventory if not available on the sales floor. Conduct assisted sales, accompanying and observing customers during product selection and offering assistance when difficulties arise. Sell financial products such as credit cards and insurance, providing explanations to customers, facilitating card applications and registrations, and enabling credit access for purchases. Operate the cash register, including opening procedures—performing the X-read, verifying prior balance, and completing all required opening and closing steps—while checking and managing office supplies to ensure all electronic devices, fiscal receipt rolls, paper clips, packaging materials, and other essentials are in perfect working condition and available in sufficient quantities. Process merchandise exchanges, correctly entering data into the system to track incoming and outgoing items, inspecting returned products, and performing necessary procedures to return them to saleable status. Maintain thorough knowledge of company products—from arrival to departure at the store—to deliver high-quality service and ensure customer satisfaction. Develop communication skills and the ability to handle challenging situations. Comply with applicable rules, procedures, internal regulations, and current legislation. Perform other duties inherent to the position or assigned at the discretion of the immediate supervisor, provided they align with the employee’s qualifications, knowledge, and experience. **CUSTOMER ADVISOR (FASHION AND INVENTORY)** Organize the department, arrange display windows, shelves, clothing racks, etc., sorting and organizing products by size and model for improved identification, ordering, and ease of product location—aligned with the planogram—to enhance the physical space and reduce customer service time. Handle merchandise movement between inventory and stores (or vice versa), ensuring optimal product exposure. Monitor customer behavior, providing support and product information as needed; also locate and retrieve requested sizes or items from inventory if not available on the sales floor. Conduct assisted sales, accompanying and observing customers during product selection and offering assistance when difficulties arise. Sell financial products such as credit cards and insurance, providing explanations to customers, facilitating card applications and registrations, and enabling credit access for purchases. Process merchandise exchanges, correctly entering data into the system to track incoming and outgoing items, inspecting returned products, and performing necessary procedures to return them to saleable status. Comply with applicable rules, procedures, internal regulations, and current legislation. Perform other duties inherent to the position or assigned at the discretion of the immediate supervisor, provided they align with the employee’s qualifications, knowledge, and experience. Supervise daily store operations, manage the team, maintain customer service standards, organize the physical space, and ensure achievement of sales targets. Develop problem-solving skills and capabilities within the team. Employment Type: Permanent CLT contract Compensation: Starting from R$1\.500,00 per month Benefits: * Company-provided mobile phone * Meal allowance * Food voucher * Transportation voucher Work Location: On-site
