Job Summary: A technical support professional responsible for handling service tickets, performing diagnostics, preventive maintenance, and system configuration to ensure service continuity and performance optimization. Key Highlights: 1. Technical support and resolution of service tickets 2. Preventive maintenance of hardware and software 3. Collaboration for continuous improvement of IT processes **Job Description and Responsibilities:** **Working Hours:** Business hours **Level:** Professional **Employment Type:** Full-time – CLT **?? Your Responsibilities** * Handle and resolve technical service tickets using **ticketing tools** to ensure service continuity. * Perform diagnostics and preventive maintenance on **hardware** and **software** equipment to optimize system performance. * Configure and install devices and operating systems, ensuring compliance with internal standards. * Document procedures and solutions applied in **knowledge bases** to facilitate future support. * Monitor systems and networks using **monitoring tools** to quickly identify and resolve incidents. **?? How You Will Interact and Make an Impact** * Collaborate with IT teams and other departments to implement continuous improvements in support processes. * Communicate clearly and effectively with end users to understand their needs and provide appropriate solutions. * Contribute to updating and optimizing internal IT policies to enhance security and efficiency. * Participate in training sessions and meetings to align strategies and improve technical knowledge. **Requirements:** * Completed high school education; and technical training in Technical Support, computer maintenance, or Telecommunications Technician. * Experience in remote support, technical support in microcomputing, or telecommunications; * Computer and peripheral maintenance; * Structured cabling; * Computer network maintenance; * Configuration and support of telecommunications equipment and telephone switchboards; * Installation and maintenance of Windows 7 and Windows 10 operating systems; * Installation and updating of antivirus and anti-spyware software; * Email account configuration; * Maintenance of backup routines; * Familiarity with mainstream software; * Network interconnection via VPN; * Basic understanding of logical infrastructure; * Diagnosis of connectivity issues; * Proficiency with Microsoft 365 * Experience with monitoring tools; Level 1 (N1) support experience; and basic IT certifications **Benefits:** No benefits specified