Job Summary: Customer service professional providing support to vehicle protection members, clarifying inquiries and tracking requests. Key Highlights: 1. Multichannel customer service: in-person, telephone, and WhatsApp 2. Focus on member support and issue resolution 3. Opportunity at a vehicle protection company Position: Agent – Vehicle Protection (12x36 Day Shift) Location: Fortaleza – Ceará Schedule: 8:00 AM to 8:00 PM Work Rotation: 12x36 Employment Type: CLT Job Description: A company in the **Vehicle Protection** sector seeks a professional to provide customer service to members, offering support, clarifying inquiries, and tracking assistance and claims requests. Main Responsibilities: * In-person, telephone, and WhatsApp customer service * Opening and tracking 24/7 service tickets and assistance requests * Guiding members on coverage and benefits * Entering information into the system * Providing administrative support when necessary Requirements: * Completed high school education * Strong verbal and written communication skills * Basic computer knowledge * Customer service experience * Experience in vehicle protection, insurance, or automotive sectors is a plus Desired Competencies: * Organization * Agility * Proactivity * Empathy in customer service * Problem-solving ability Benefits: To be disclosed during selection Job Type: Full-time CLT Compensation: R$1.518,00 – R$1.621,00 per month Work Location: On-site