Job Summary: Strategically drive governance, structuring, and evolution of the T&D function, ensuring operational standardization, service excellence, and measurable impact on business metrics. Key Highlights: 1. Strategic involvement in governance and evolution of T&D for Hotels and Parks. 2. Leading corporate programs such as the WAM Leadership Academy. 3. Contributing to talent retention and leadership development. Strategically drive governance, structuring, and evolution of the Training & Development function across WAM Group’s Hotels and Parks, ensuring **operational standardization, service excellence, leadership development, and direct impact on business metrics**, particularly guest and visitor experience. **Responsibilities and Duties** * Serve as an **internal consultant to the Executive Board and operational leaders**, translating business challenges into development strategies. * Contribute to strategic decisions related to people, operations, expansion, and Group-wide standardization. * Sustain and strengthen WAM culture across all units. * Structure and maintain **corporate T&D governance** for Hotels & Parks. * Define corporate training guidelines, methodologies, standards, policies, and KPIs. * Ensure consistency, quality, and adherence to WAM standards across all units. * Act as custodian of service standards, hospitality, safety, and customer experience. * Lead annual and multi-year T&D planning aligned with WAM Group’s strategy. * Prioritize initiatives based on business impact, operational risk, and customer experience. * Design development pathways by audience (operations, leadership, and strategic functions). * Integrate T&D into performance management, succession planning, engagement, and retention processes. * Lead the design and implementation of corporate programs, including: * WAM Leadership Academy * WAM Service and Hospitality Standards * Corporate Onboarding for Hotels & Parks * Operational Leadership and Multiplier Training * Serve as **curator of content, methodologies, and vendors**, ensuring focus on applied learning. * Support the development of mid- and senior-level leadership. * Engage in training programs, structured feedback, competency development, and succession planning. * Prepare leaders to manage high-volume, high-turnover, and highly seasonal teams. * Contribute to retention of the Group’s critical talent. * Define and monitor strategic T&D KPIs. * Evaluate training impact on metrics such as NPS, customer satisfaction, productivity, turnover, and operational incidents. * Develop and present executive reports to the Executive Board and strategic forums. * Ensure data-driven decision-making. * Participate in new Hotel and Park opening projects. * Structure operational start-up training and cultural onboarding. * Ensure rapid standardization and integration of new teams. * NPS / Guest and Visitor Satisfaction * Reduction of Operational Turnover * Adherence to WAM Standards * Effectiveness of Leadership Programs * Percentage of Leaders Developed Internally **Requirements and Qualifications** * Bachelor’s degree in Psychology, Human Resources, or related fields; * Master’s degree or postgraduate qualification in Human Development, Corporate Education, People Management, or related fields is desirable; * Solid experience in corporate Training & Development; * Experience in hospitality, tourism, parks, or large-scale operations is a plus; * Experience operating in highly complex operational environments; * Intermediate proficiency in Microsoft Office; **You Can Do It! Join WAM Group!** Our daily motivation stems from knowing that, through our work, thousands of families across Brazil can create lifelong vacation memories. We began our journey in 2013, marked by major challenges, unforgettable moments, and endless smiles on the faces of our employees and customers. We are a company focused on transforming people’s lives for the BETTER! After all, travelers are happier—and so are those who work with dreams. We act with determination to generate new opportunities and drive market and individual growth—making the dream of a vacation home achievable for everyone. **Why Work at WAM?** Being part of our team means joining a family of over 4,000 people! Our workplace is dynamic, innovative, and joyful. Here, experiences, learning, and innovation happen constantly. That’s why we commit to attracting, developing, and retaining our professionals across all the segments in which we operate. We develop our talents for new career opportunities through training, qualification programs, and internal job postings—delivering recognition and professional growth for \#NossaGente across Brazil. Do you identify with us? Join \#NossaGente too! Check out available positions: **https://privehoteiseparques.gupy.io/**