Job Summary: We are seeking a charismatic, communicative, and mature professional to deliver empathetic and consultative reception services and perform administrative tasks, ensuring excellence in the patient experience. Key Highlights: 1. Warm and professional customer service from pre-sale to post-sale. 2. Consultative support in closing procedures and administrative routines. 3. Opportunity for professionals who value patient care. **JOB: Receptionist - Administrative Assistant** **Dermatology Clinic | Campinas - SP** **Work Model: On-site | CLT** * **Monday to Friday | Business hours** **About the Opportunity:** We seek a charismatic, communicative, and mature professional who genuinely enjoys interacting with people and delivering an outstanding patient experience. This person will be responsible for customer service from pre-sale to post-sale, working closely, consultatively, and empathetically—serving as a key touchpoint in the patient’s clinic experience. **Main Responsibilities:** * Provide in-person, telephone, and WhatsApp customer service * Greet patients, ensuring warm and professional service * Schedule, confirm, and manage the medical appointment calendar * Accommodate appointments based on physician availability * Guide patients through the entire journey from pre-sale to post-sale * Conduct follow-ups to monitor patient experience, clarify questions, and consultatively offer new procedures * Support procedure closure processes, focusing on consultative (not pushy) sales * Liaise with health insurance providers, including requests, authorizations, and follow-ups * Perform administrative tasks such as organizing clinic documents and information * Support medical and administrative teams with daily operational needs **Requirements:** * Prior experience as a receptionist, secretary, or in administrative roles * Excellent verbal and written communication skills * Proactive, dynamic, organized, and responsible personality * Professional demeanor suitable for public-facing roles * Proficiency in using WhatsApp, software systems, and spreadsheets * Ability to handle multiple tasks and thrive in a dynamic environment **Preferred Qualifications:** * Experience in healthcare customer service * Background working in clinics or private practices * Training courses in patient or customer service * Knowledge of aesthetics or dermatology **What We Offer:** * Employment type: CLT * Salary: R$ 2,000.00 * Commission: Based on procedure closures * Meal allowance: R$ 300.00 per month * Transportation allowance **If you are charismatic, passionate about delivering empathetic service, committed to patient care, and eager to join a professional and welcoming team—this opportunity is for you!** Minimum Education: High School Diploma