Job Summary: Junior Customer Service Analyst to work in post-sales, ensuring customer satisfaction, resolving inquiries, and providing technical support. Key Highlights: 1. Focus on customer satisfaction and post-sales support 2. Agile and courteous service, methodological follow-up 3. Collaboration with sales team to enhance customer retention Job Posting for Junior Customer Service Analyst (Post-Sales) Description: We are seeking a Junior Customer Service Analyst to join our company’s post-sales department. The professional will be responsible for ensuring customer satisfaction after purchase, resolving inquiries and complaints, and providing technical support. Responsibilities: * Respond to and assist customers in an agile and courteous manner * Conduct video calls to guide customers through the methodology during post-sales follow-up * Log and track customer requests * Provide technical support to resolve post-sales issues * Conduct customer satisfaction surveys and collect feedback * Collaborate with the sales team to ensure customer retention Requirements: * Degree in Business Administration, Marketing, Social Communication, Psychology, Pedagogy, or related fields * Prior experience in customer service * Basic computer skills and familiarity with CRM systems * Strong verbal and written communication skills * Proactivity and problem-solving ability * People-oriented attitude Preferred Qualifications: * Completion of coaching courses or therapeutic methodology training * Sympathy and courtesy * Understanding of sales principles **Compensation and Benefits** * Fixed monthly salary for 30 working hours: R$ 1.445,00 * Remote Work Allowance: R$ 230,00 * Progressive commission of 2% to 6% on resales * Variable bonus based on target achievement * Individual Development Plan