Senior Private Pension Analyst – Relationship

Description

**OUR PEOPLE, TOGETHER, LEAD WITH CONSCIOUSNESS.** At Natura, we have the potential to drive meaningful transformations. This is made possible through the innovative products of Natura and Avon; the memorable experiences of Bluma's beauty services and our financial education platform, Emana Pay. Brands and services that are relevant to those who use them and recognized for our commitment to leading regenerative businesses. **Role Type** Permanent **What will you be doing here?** The Senior Private Pension Professional – Relationship will be responsible for ensuring excellence in consultative service and in the journey of active, linked, and retired participants. This professional will serve as the primary liaison between the entity and participants, translating technical pension concepts, tax regimes, and investment topics into simple, strategic communication. Key responsibilities include promoting financial education, managing complex inquiries, directly supporting participant retention and loyalty, and collaborating with internal departments to propose continuous process improvements. **What knowledge and experiences will you need to bring to share with our network?** * Provide service to active/linked/retired participants via email, online channels, and chat. * Participate in onboarding new employees from sponsoring companies. * Present and staff plan service shifts. * Develop processes and work instructions, including checklists; review and update customer service FAQs; train the 0800 team. * Compile benefit request forms, verify information, and resolve discrepancies. Submit the benefit payroll to the service provider; verify the benefit payroll; generate self-sponsorship/BPD charges; clear payment slips. * Increase plan enrollment levels. * Analyze enrollment/changes/non-enrollment terms on the CSC platform, respond to tickets, interact with the Senior Benefits/Treasury Analyst for support in verifying enrollments/changes/non-enrollments in the HR system, and collaborate with other internal departments. * Generate monthly termination lists and forward them to the service provider; manage resource portability: prepare documentation, communicate with ceding/receiving entities and participants, inform the plan to new employees, and prospect enrollments. * Generate KPIs for service, enrollment, and benefits. * Optimize internal processes related to your activities. * Support management and the Executive Board. **What are the Requirements?** * Experience in pension funds (participant relationship and communication). * Knowledge of current legislation. * Knowledge of investments. * Proactive profile. * Strong interpersonal and communication skills. \#LI\-MM2 **What will you find here?** We are more than just a workplace: we build and live the Well\-Being Ecosystem daily, based on the harmonious relationship between each individual, their surroundings, and the environment they are part of. In addition to offering benefits focused on social, physical, financial, mental, and emotional well\-being, we promote an environment of prosperity, belonging, and purpose, strengthening a solid network of support, expanded awareness, and respect for diversity, equity, and inclusion. We are a movement that transforms the way of living and doing business across 14 countries in Latin America, always guided by consciousness. **Do you know someone at Natura?** If so, ask for their corporate email and use it to request a recommendation when applying for a position. It’s an excellent opportunity to strengthen your network and advance in our selection process! **Natura celebrates and embraces diversity in all its forms and pluralities.** **We encourage \#Women, \#BlackPeople,** **\#PeopleWithDisabilities,** **individuals from the \#LGBTQIA\+ community, \#PregnantWomen, and people aged \#50\+ to apply for this position**