Job Summary: We are seeking a Customer Success professional passionate about Digital Marketing to manage paid traffic strategies, align expectations, and coordinate squads, with a strong focus on achieving a high NPS. Key Highlights: 1. Responsible for defining the media plan and aligning expectations with clients 2. Developing paid traffic strategies and managing squads 3. Providing continuous customer support and service with a results-oriented focus **On-site in Vitória, ES** We are looking for a professional eager for challenges, responsible, resilient, and possessing excellent communication skills—someone passionate about Digital Marketing and ready to become part of our story. We seek candidates with experience in Traffic Management, Web Analytics, and Customer Support (preferably in a Customer Success role), who are highly organized, quick learners, skilled at listening to customers and analyzing scenarios, possess clear and concise verbal and written communication, and thrive in a commercial environment. **Responsibilities:** The Customer Success professional will be responsible for defining the media plan together with clients in their portfolio, aligning expectations, identifying opportunities, demonstrating results, and coordinating the squad assigned to each client in their portfolio. They will be responsible for onboarding, strategy development, and customer support, aiming to achieve a high NPS level. Therefore, ensuring outstanding service and continuously enhancing knowledge during interactions is essential to deliver maximum value to customers. **Your Mission at Digital Growth:** * Develop paid traffic strategies for clients; * Conduct performance review meetings and align expectations; * Manage the squad assigned to each client; * Respond to customer inquiries and provide support via email, phone, and WhatsApp; * Continuously deliver value to each client in your portfolio. **Requirements:** * Advanced knowledge of digital marketing and paid traffic; * Advanced knowledge of Web Analytics; * Minimum 1 year of experience in customer support. **Non-mandatory but advantageous qualifications:** * Knowledge of E-commerce; * Bachelor’s degree in Advertising, Communications, or Marketing; * Crisis management skills. **We are looking for someone who:** Enjoys challenges and is motivated to overcome them daily; Possesses analytical thinking; Is committed, patient, and responsible; Is curious and eager to learn daily about our business and also about potential customers’ businesses; Is communicative and capable of expressing ideas clearly and effectively, both verbally and in writing; Is resilient and enjoys interacting with people every day; Demonstrates strong time management, task prioritization, and autonomy; Is fully attuned to and passionate about the digital world.