Job Summary: A professional to supervise the 24-hour medical evacuation call center team, organizing work schedules, supporting operational demands, and monitoring KPIs for continuous improvement. Key Highlights: 1. Supervise the 24-hour medical evacuation call center team 2. Ensure service quality and operational efficiency 3. Monitor KPIs and propose process improvements A healthcare and occupational safety company is seeking a Customer Service Supervisor in Ribeirão Preto (Redentor). **Responsibilities:** Supervise the 24-hour medical evacuation call center team, ensuring service quality and operational efficiency. Organize work schedules, shifts, and coverage to guarantee uninterrupted service. Support the team on operational and assistance-related matters concerning medical evacuation requests and service delivery. Monitor service KPIs and performance metrics, proposing process improvements and enhancements to user experience. Previous experience as a Customer Service Coordinator, Customer Service Manager, Customer Service Team Leader, or Support Supervisor may indicate suitability for some responsibilities of this position. Bachelor’s degree required. Relevant experience required. **Compensation and Benefits:** * Salary: Salary range will be disclosed during the interview. * Benefits will be disclosed during the interview stage. **Additional Information:** * Employment Type: Permanent – On-site. * Duration: Full-time * Working Hours: To be determined.