Job Summary: IT Analyst to provide internal customer support, ensuring agility and efficiency in resolving hardware and system-related requests. Key Highlights: 1. Internal customer service and resolution of technical support tickets 2. Technical support for hardware and Windows and Linux operating systems 3. Focus on problem resolution with empathetic and pedagogical customer service Position: IT Analyst We are seeking an **IT Analyst** to join our team and provide internal customer support, ensuring agility, service quality, and efficient resolution of requests. Main Responsibilities: * Provide internal customer service (non-technical users); * Open, analyze, and resolve support tickets; * Escalate requests to Level 2 when necessary; * Track tickets to completion, ensuring user follow-up; * Provide technical support for hardware and operating systems; * Install and configure printers and other peripherals. Requirements: * Advanced knowledge of hardware; * Proficiency in Windows and Linux operating systems; * Experience installing and configuring printers and peripherals; * Strong communication skills and ability to interact effectively with non-technical users; * Organizational skills, proactivity, and problem-resolution focus. Behavioral Competencies: * Empathetic customer service; * Patience and pedagogical approach; * Teamwork; * Commitment to deadlines. Working Hours: * Rotating schedule: 6 days on, 1 day off * Full-time availability required Employment Type: Full-time, Permanent CLT contract Compensation: R$3.700,00 – R$3.860,00 per month Benefits: * Health insurance * Dental insurance * Transportation allowance Work Location: On-site