Level 1 Support Analyst (Person with Disability)

Description

Job Summary: Technical support professional providing telephone support, incident resolution, user training, and incident management in an operational environment. Key Highlights: 1. Telephone support and remote access for incident resolution 2. User training and incident management 3. Experience in Service Desk and knowledge of ITIL Provide telephone support to users, following the knowledge base or performing remote access to resolve incidents. Conduct user training on the use of available applications. Register network access and usage based on client-provided forms and instructions. Install software and updates according to projects and requests. Monitor, prioritize, escalate, classify, categorize, resolve, and close incidents, service requests, or events. **Requirements:** Bachelor's degree in a related field, completed or in progress; Experience in a Service Desk within an operational environment; ITIL knowledge, verified through 40 hours of coursework; Knowledge management training, verified through 40 hours of coursework; Proficiency in Microsoft Windows 10, verified through coursework (40 hours); Customer Experience for IT/Support training; Official HDI: Support Center Analyst certification. **Preferred Skills:** \*Network troubleshooting; \*Operating systems (MS Windows); \*Digital certificates; \*Preparation of reports and knowledge base documents; Certifications in Linux, information security, servers, technical support, or structured cabling are advantageous. Employment Type: Full-time, Permanent (CLT) Salary: R$1\.900,00 \- R$2\.100,00 per month Benefits: * Medical insurance * Dental insurance * Food allowance * Meal voucher * Transportation allowance Selection Question(s): * Please specify your disability.