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Job Summary: We are seeking a Front Office Supervisor to lead the guest services team with excellence, organization, and a strong focus on guest experience, ensuring efficient and humanized service. Key Highlights: 1. Team leadership focused on excellence and guest experience 2. Team development and assurance of process quality 3. Efficient and humanized service as a competitive differentiator We are looking for a **Front Office Supervisor** to lead our guest services team with excellence, organization, and a strong focus on guest experience. We seek a proactive professional with a welcoming attitude and strong leadership skills, capable of ensuring process quality, supporting team development, and guaranteeing efficient and humanized service. If you believe the front office is the gateway to a memorable experience and know how to transform service into a competitive advantage, this opportunity may be for you. **Responsibilities and Duties** * Monitor completion frequency of requests via Service One reports * Monitor special requests for the day * Monitor Guest Satisfaction Program * Consult information via CM system * Coordinate all pending items and/or requests for the shift through the log book for follow-up and execution * Coordinate the budget for projected revenues and expenses, maximizing profits for the accommodation department * Master controls and procedures for room service; prepare shift rotation schedule, vacation schedule, and timekeeping management for subordinates * Issue service orders to departments * Draft apology letters for guests who experienced inconveniences during their stay * Record guest preferences in the Habitual Guest Program * Compile a list of all VIP guests * Manage any incidents requiring higher-level decision-making; recommend services from travel operators * Maintain guest service standards, ensuring 110% guest satisfaction * Monitor service order fulfillment across departments * Handle internal and external telephone calls * Conduct daily team meetings * Make welcome calls to apartments upon check-in * Receive guests, residents, and customers; record occupancy in the log book * Resolve administrative/financial issues within the department * Supervise, organize, train, and guide all personnel involved in the area to maximize results * Select candidates to serve as subordinates * Prepare shift rotation schedule, vacation schedule, and timekeeping management, exercising managerial authority over subordinate employees * Participate in Shift Management, assuming responsibility for the operation of the establishment under your charge in such situations **Requirements and Qualifications** * Completed Bachelor’s degree * Relevant work experience **Additional Information** * Transportation Benefit (iFood Card) * On-site meals * Life insurance * Health plan * Dental plan * Birthday leave * Wellhub (Gympass) * Partnership with SESC * Birthday leave * Accommodation discount * Birth gift basket We are a **hospitality services and solutions provider** for over 170 properties spanning from north to south of Brazil, caring for those who trust us through **unique experiences**, always in a **responsible** manner toward the environment, our team, and the communities where we operate. **Together with you**, and a plural, diverse team where everyone feels welcomed and comfortable being their authentic selves, we aim to become Brazil’s best hospitality operator — the one guests, investors, partners, and talents want to be associated with. **Shall we do this together? Check out our open positions. :)** ##### ***Remember:*** ***our selection processes are completely free of charge and conducted exclusively via our official website*** ***vagasahi.gupy.io******. We do not request payment of fees or enrollment in courses.***
