Job Summary: IT technical support professional providing in-person client support, focused on preventive, corrective, and information security procedures. Key Highlights: 1. In-person technical support for clients and users 2. Resolving security and operational failures to ensure client business continuity 3. Hardware and software installation and configuration, data backup and recovery * Field and professional specialization: Information Technology, IT, Telecommunications – Technical Support * Hierarchical level: Operational * Work location: Guarulhos, SP * Employment type: Permanent – CLT * Working hours: Full-time * Work model: On-site * Provide on-site technical support to clients and users (visits at client premises), performing preventive and corrective procedures. * Resolve security and operational failures that may disrupt the client’s daily operations. Ensure information security, perform data backup and recovery, and install and configure hardware and software. * Resolve security and operational failures that may disrupt the client’s daily operations. Ensure information security, perform data backup and recovery, and install and configure hardware and software. * Strong verbal and written communication skills. Good interpersonal relationship skills. Initiative and proactivity. Demonstrate empathy, flexibility, and organization. Ability to work in a team. Capacity to handle adverse situations. * Education: Completed or currently pursuing a Bachelor’s degree in IT Management and/or related fields * Experience: Minimum of 6 months * Specific courses: Microsoft Office Suite, Windows, Windows Server * Must reside in Guarulhos. Driver’s license Category B is mandatory * Minimum education: Technical degree * Driver’s license (Category B) * Office applications: Microsoft Excel, Microsoft Outlook, Microsoft Word Job type: Full-time, Permanent CLT Salary: R$2.300,00 – R$2.600,00 per month Benefits: * Meal allowance * Transportation allowance Selection question(s): * Do you hold a Category B driver’s license? Do you drive? Work location: On-site