Job Summary: An IT professional focused on team supervision, internal IT infrastructure and remote concierge systems management, ensuring security and availability. Key Highlights: 1. Supervision of IT teams and management of internal IT infrastructure. 2. 24/7 operation and security of remote concierge systems. 3. Prevention and resolution of technical incidents. Main Responsibilities — **Internal IT** * Supervise the IT team, assigning tasks and monitoring outcomes. * Ensure operation, maintenance, and availability of **networks, servers, systems, equipment, and software**. * Manage **access rights, permissions, and information security policies**. * Prevent and resolve **technical incidents**. * Plan and implement **technology upgrades** and infrastructure improvements. * Monitor contracts with **IT vendors**, internet links, software, and equipment. * Prepare **performance reports**, KPIs, and technological risk analyses. * Lead and support **ERP software training**. Main Responsibilities — **Remote Concierge** * Supervise **remote concierge systems** (CCTV, access control, intercom, software, and integrations). * Ensure **24/7 availability, stability, and security** of systems. * Serve as **second-level technical support** for the remote operations team. * Coordinate responses to **system failures, incidents, and technical contingencies**. * Ensure compliance with **security standards, LGPD, and best practices**. * Support **technical training** for operators and related teams. **Technical Requirements** * Degree in **Information Technology**, **Information Systems**, **Network Engineering**, **Computer Engineering**, or related fields. * **Prior experience in IT supervision**. * Solid knowledge of: * **Networks** (LAN, WAN, VPN, Wi-Fi) * **Servers** (Windows and Linux) * **CCTV, access control, and remote concierge systems** * **Information security and LGPD** * **Incident and ticket management** * **Preferred**: Experience in **mission-critical environments** and **24/7 operations**. Employment Type: Full-time, CLT permanent contract Compensation: R$3.150,00 per month Benefits: * Medical insurance * Dental insurance * Food basket * Commercial partnerships and discounts * Meal allowance * Transportation allowance