Job Summary: We are seeking an Infrastructure Technician to provide IT user support, application configuration, hardware and software diagnostics, and system management. Key Highlights: 1. Remote and on-site IT user support 2. Hardware and software problem diagnosis and resolution 3. Proactive diagnosis and review of endpoint issues **Hiring:** Immediate **Position:** Infrastructure Technician - SP **Quantity:** 01 **Benefits:** Multi-use card (meal/food) - R$ 770.00, Bradesco corporate health plan, VT (transportation voucher), dental plan (optional), Wellhub (Gympass). **Employment Type:** CLT **Working Hours:** Monday to Friday, from 09:00 AM to 06:00 PM **Work Location:** Itaim Bibi - São Paulo Capital - 100% on-site **Job Responsibilities: The candidate will be responsible for the following tasks: * Remote telephone and on-site IT user support * Configuration and troubleshooting of endpoint productivity applications (Outlook and other Microsoft Office 365 items); * File location, Windows updates, and NTFS permissions on the file system; * General troubleshooting related to tools used by users in their daily tasks; * Resolution of local and network printing issues, both on-site and remotely; * Remote interaction (via TeamViewer or other tools) and on-site interaction with endpoint users; * Proactive diagnosis and review of endpoint issues; * Hardware diagnostics for workstations, including full Windows and application formatting and configuration; * Network printing diagnostics; * Backup routine operations; * Ticket registration; * Coordination with internet service providers and telephony service providers for ticket escalation. **Requirements:** * Advanced knowledge of Windows 10 and 11 is essential. * Competence in cloud collaboration services, especially Microsoft 365 endpoint/client services (Office 365, SharePoint Online, OneDrive for Business, Exchange Online) * General microcomputer skills: * + Basic hardware and software troubleshooting for notebooks and desktops; * Computer networking skills: * + Diagnosis of network communication failures; + Practical knowledge of structured cabling; + Basic knowledge of wireless networks/Wi-Fi; * Endpoint security/Antivirus-related skills: * Microsoft/Windows endpoint skills: * + OS installation, domain joining, and removal in Active Directory-integrated networks; + Group Policy Object (GPO) configuration and logon script development; + Management of Windows endpoint updates/software distribution; * Strong written communication skills * Intermediate English level (desirable) **Preferred Qualifications** * Desired certifications (more certifications increase candidate’s chances): o Microsoft **Exam MD100** – Windows 10 **Exam MD-101** – Managing Modern Desktops o ITIL **Education:** Technical high school diploma in Information Technology or equivalent. Technologist degree (at least in progress) in Networking, IT Management, Information Security, or related fields. **Experience:** Practical experience meeting the stated requirements. **Personal Attributes:** Communicative, willing, proactive, and eager to grow. **What must this professional possess to join a successful team?** Team-oriented mindset, organized and proactive approach, as we follow many established processes; empathy, sense of urgency, and ability to interact effectively with end users. **Any additional information:** This position is fully on-site. **Start Date:** Immediate