Job Summary: Field technical support professional responsible for on-site service requests, troubleshooting, and system updates, with a focus on customer service. Key Highlights: 1. On-site service and resolution of service requests 2. Hardware maintenance (PCs, notebooks, printers, and peripherals) 3. Support for remote access tools and Office 365 **Job Details** Daily Responsibilities: On-site service request handling Execution of checklists and visit records Troubleshooting to resolution Updating service requests in the tracking tool Coordination with other departments when necessary Customer service in accordance with defined procedures Requirements: Completed high school education Currently pursuing or completed higher education in IT or Electrical Engineering (preferred) Knowledge of microcomputing User support techniques Technical Knowledge: ITIL – Incident and Request Management Remote access tools Hardware (PCs, notebooks, printers, and peripherals) VPN – installation and configuration Office 365 Employment Type: Full-time CLT Compensation: R$2.457,00 - R$3.057,60 per month Benefits: * Medical insurance * Dental insurance * Childcare allowance * Life insurance * Meal allowance * Food allowance * Transportation allowance Selection Question(s): * Do you accept the salary offered for this position?