Job Summary: Technical support professional responsible for on-site incident handling, troubleshooting, and system updates. Key Highlights: 1. On-site service and incident resolution 2. Microcomputer maintenance and user support 3. Knowledge of ITIL, hardware, and Office 365 **Job Details** Daily Responsibilities: On-site incident handling Execution of checklists and visit records Troubleshooting until resolution Updating incidents in the tracking tool Coordination with other departments when necessary Customer service in accordance with defined procedures Requirements: Completed high school education Currently pursuing or holding a bachelor’s degree in IT or Electrical Engineering (preferred) Knowledge of microcomputers User support techniques Technical Skills: ITIL – Incident and Request Management Remote access tools Hardware (PCs, laptops, printers, and peripherals) VPN – installation and configuration Office 365 Employment Type: Full-time CLT Compensation: R$2.457,84 per month Benefits: * Medical insurance * Dental insurance * Childcare allowance * Life insurance * Meal allowance * Food allowance * Transportation allowance