Job Summary: Operational Manager to lead operations and contract management in Private Security and Facilities, with a focus on efficiency, cost reduction, and customer relationship management. Key Highlights: 1. Strategic leadership of operations and comprehensive contract management 2. Focus on operational efficiency, cost reduction, and customer relationship management 3. Team management, risk management, and continuous process improvement A company in the Private Security and Facilities sector (Armed and Unarmed Security, Reception Services, Access Control, Cleaning and Maintenance) seeks an Operational Manager to assume strategic leadership of operations and full contract management. This position requires strong leadership capabilities, risk management skills, customer relationship expertise, and a focus on operational efficiency and cost reduction. **Responsibilities and Duties** * Represent the company publicly before the Federal Police and in contractual matters. * Approve quantities of material orders, cleaning products, uniforms, and PPE in the SAP system. * Approve refresher training at partner institutions. * Analyze and approve operational efficiency initiatives aimed at cost reduction. * Coordinate the entire team of asset security and facilities personnel across all units. **Main Operational Responsibilities** * Manage risks and conflicts. * Supervise and monitor coordinators, supervisors, and contract inspectors. * Track expiration dates of CNV registrations, refresher training, firearm registrations, and ballistic plates. * Analyze reports and checklists, submitting them weekly to Management. * Conduct periodic meetings with coordinators, supervisors, and inspectors. * Evaluate and propose operational, structural, and equipment-related improvements at posts. * Monitor delivery of uniforms and PPE. * Request procurement of cleaning materials, utensils, equipment, uniforms, and PPE as stipulated in contracts. * Manage operational systems: **GESP** and **Nexti Control**. * Visit contracts to verify operational management. * Monitor operational implementation of new contracts. * Implement and monitor strategic planning indicators. * Prepare and conduct AGM meetings. **Expected Behavioral Competencies** * Analytical mindset * Results-oriented * Strong interpersonal skills * In-depth business knowledge * Negotiation ability * Conflict management **Specific Skills** * Strategic and operational planning * Decision-making * Problem-solving * Assertive communication * People leadership **Requirements** * Completed undergraduate degree (related field). * Minimum 1 year of experience in an operational management role. * Training or experience in the Private Security field (preferred). **Benefits** **Meal Allowance: R$40.00/day** **Company vehicle + fuel allowance.** Minimum Education Level: Bachelor's Degree