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Job Summary: Join the customer service team of Brazil's largest integrated healthcare network in an agile environment that values innovation and initiative. Key Highlights: 1. Agile environment that values innovation and initiative 2. Opportunity to transform the future of healthcare 3. Diversity and respect for a welcoming environment Join the customer service team of Brazil's largest integrated healthcare network. Here, you will find an agile environment that values innovation and initiative. In this team, you will have the opportunity to oversee patient care at Hospitals, Laboratories, and the Customer Service Center of Brazil's largest integrated healthcare network. We care comprehensively—therefore, we are present at every touchpoint in the lives of millions of patients, and this is how we achieve outstanding results: by welcoming everyone exactly as they are. **For us, diversity matters!** We recognize that diversity enhances innovation in the workplace—but above all, we are certain that we are part of this transformation. We promote dignity and respect for all individuals, so they feel safe being their authentic selves. Our opportunities are open to all individuals who believe in transforming the future of healthcare. We encourage applications from everyone who recognizes the importance of building a prejudice-free, harassment-free, and discrimination-free environment—be part of this transformation and \#VemSerDasa. Together, we always deliver our best. Be the person who transforms the future of healthcare, **\#VemPraDasa \#DasaLovers \#VemSerDasa** **Important:** We do not charge any fees during our selection processes. **Responsibilities and Duties** * Supervise, monitor, and guide the front-desk team to ensure proper service flow according to established instructions and routines—including billing, result delivery, unit cash handling, schedule adherence, pending authorization forms, and client-related incidents. **Requirements and Qualifications** * Completed undergraduate degree; * Prior experience in reception roles (clinics, hospitals, and laboratories); * Previous leadership experience in customer service (e.g., as shift leader, team leader, or supervisor of front-desk teams); * Experience in customer, patient, or supplier service; * Knowledge of health insurance plans and their procedures and rules; **Additional Information** By caring for our people, we become the healthcare that people desire and the world needs—check out our benefits: * Nutrition support: Meal Voucher/Food Voucher or on-site cafeteria (depending on location); * Health support: Health Insurance and Life Insurance; * Development support: Dasa University, Development & Career Cycle, Technology/PMAX Academies, and the Crescer Program within Dasa; * Others: Transportation Voucher and Performance Bonus (PPR). Only Dasa offers—the Health Program, structured around 5 pillars: * Spiritual: yoga; * Physical: TotalPass, primary care clinic, discounts on exams and vaccines; * Intellectual: Dasa University; * Relational: UAU Benefits Club and SESC benefits; * Emotional: Telepsychology. * Benefits may vary depending on the job location and brand. Important: You are applying to our talent pool for positions across Brazil, in locations where Dasa operates (Northeast, Central-West, Southeast, and South regions of Brazil). Therefore, please note that as soon as a position matching your profile becomes available, we will contact you. In the meantime, keep your information updated and complete all online assessment steps so we can learn more about you. **Be part of the future of healthcare** Our passion for caring for people and delivering the best experience to our customers drives us forward. Have you ever considered joining Latin America’s largest laboratory network and contributing to transforming the future of healthcare? Here, we constantly seek innovative solutions for disease detection and prevention, with a focus on empathy, quality excellence, and care. We are a benchmark in technology and innovation, offering a comprehensive portfolio of tests and services enabling us to care for over 20 million patients annually. Join our purpose and experience daily what it means to transform healthcare with excellence, empathy, and commitment. **Being Dasa means being yourself** We believe diversity fuels innovation—and above all, is essential to building a fairer, more welcoming, and transformative environment. We value respect, creating a space where everyone feels safe being their authentic selves. Thus, our opportunities are open to anyone who identifies with our purpose of transforming the future of healthcare. To access more opportunities, visit: dasa.com.br/carreira **\#VemSerDasa** **Important:** We do not charge any fees during our selection processes.
