Job Summary: The Coordination Assistant performs administrative and operational activities, supporting coordinators and microcredit agents in customer service. Key Highlights: 1. Customer service and administrative routines 2. Support to coordinators and microcredit agents 3. Organized professional focused on customer satisfaction We believe our employees constitute the most important element for transforming the reality of communities and institutions still lacking public policies and access to citizenship. This is a position for our Talent Pool. INEC is seeking talented individuals who are passionate about their work and eager to go further. The Coordination Assistant performs internal administrative and operational routines related to customer service and assists Unit Coordinators and Microcredit Agents in carrying out their responsibilities. If you are an organized professional driven by customer satisfaction, INEC is the place for you! Join this family that is ESSENTIALLY MADE OF PEOPLE! **Responsibilities and Duties** **Duties of this position:** * Customer service, providing information regarding products and services; * Conducting various inquiries and document control; * File control and organization; * Supporting the monitoring of unit management controls; * Supporting the credit proposal approval process; * Other duties within the scope of this role; **Requirements and Qualifications** Legal age (18 years or older); Education: Completed high school; **Required Knowledge:** Experience with administrative routines and public service; Willingness to travel between municipalities; Computer literacy and proficiency in Microsoft Office (Word, Excel, PowerPoint). **Additional Information** **Base Salary:** R$ 1.712,11 Situational remuneration; Working Hours: Monday to Friday (8:30 AM to 5:30 PM). **Benefits of Working at INEC:** Professional development and training program; Medical and dental plans; Emotional well-being program; Private pension plan; Meal allowance and Basic Food Basket allowance: R$ 1.496,46; Wellhub; Childcare reimbursement; Life insurance. Bring your talent to INEC! Our Contacts: Regional Office – Maceió – AL Phone: (82) 99171-3787 Email: rhagro_al@inec.org.br Apply now and join our selection process. #INECFEITODEGENTE Founded in 1993, the Northeastern Citizenship Institute (INEC) is a Civil Society Organization (CSO) primarily focused on sustainable community development across Brazil’s Northeast region. In 2003, its qualification as a Civil Society Organization of Public Interest (Oscip) enabled INEC to partner with Banco do Nordeste to implement microfinance programs. Since then, INEC has accumulated 20 years of experience in microcredit, having operated Crediamigo from 2003 to 2022 and Agroamigo since 2005 to the present day. In 2021, the international NGO Water.Org joined forces with INEC and BNB to facilitate access to water solutions through microcredit. In 2022, Agroamigo reached 1,410,064 active clients spread across 2,074 municipalities in Brazil’s semi-arid region. Beyond microfinance, INEC invests in socio-environmental initiatives, serving children, youth, and adults through projects that significantly contribute to sustainable development based on income generation and social leadership, aligned with the United Nations’ Sustainable Development Goals (SDGs). Currently, INEC employs over two thousand staff members across all states of the Northeast and the northern regions of Minas Gerais and Espírito Santo. Join this team #feitodegente and bring your talent to INEC!