Job Summary: Customer service, cancellation reversal, and operational support at a unit of a leading fitness company in Latin America. Key Highlights: 1. Customer service and retention for the Smart Fit brand 2. Operational support and resolution of unit-level requests 3. Opportunity with a leading company in the Latin American fitness industry Brazil **Responsibilities** 1. Apply the brand’s service standards at the assigned unit; 2. Provide customer service, including new enrollments, plan upgrades, and cancellation reversals; 3. Resolve customers’ operational requests in coordination with the unit; 4. Provide operational support to the unit; **Requirements** * Completed high school education; * Committed; * Organized; * Proactive; * Strong communication skills. **About the Organization** Smart Fit Group owns the full-service gym brands Smart Fit & Bio Ritmo, the studio gym brands Race Bootcamp, Vidya Body & Mind, Tonus Muscle Lab, Jab House, and Nós, as well as the digital products Total Pass and Queima Diária. Collectively, our brands operate over 800 units and serve more than 2.5 million active customers. We are present in Brazil, Mexico, Chile, Peru, Colombia, Dominican Republic, Ecuador, Argentina, Panama, Guatemala, Paraguay, El Salvador, and Honduras. We are the largest fitness company in Latin America and the third-largest in the world.