Job Summary: We are seeking a strategic and analytical professional to join our RevOps team, with a focus on CS Ops, generating insights to optimize customer retention and Customer Success efficiency. Key Highlights: 1. Join one of the fastest-growing technology companies in the country 2. Focus on customer efficiency and retention 3. Culture of innovation and continuous learning Omie’s purpose is to bring prosperity to the Brazilian entrepreneurial ecosystem. Therefore, we seek individuals with a growth mindset—valuing adaptability, collaborative spirit, and motivation by innovation and continuous learning. Be part of the journey of one of the fastest-growing technology companies in the country! **\#JoinOmie** **Responsibilities and Duties** We are looking for a strategic and analytical professional to join our RevOps team, working directly within the CS Ops team. CS Ops is responsible for generating insights that enhance the efficiency of the Customer Success and Customer Experience pipeline, directly impacting customer retention. Your primary objective will be to ensure the CS team operates intelligently, scalably, and data-driven—eliminating noise and bottlenecks through precise guidance, including: * Monitoring key Customer Success team metrics; * Proactively identifying major gaps and root causes, generating actionable insights for CS leadership; * Identifying data required for decision-making, as well as cross-referencing it with market information to propose optimal alternatives; * Providing precise guidance to CS teams to improve customer experience and thereby reduce churn; * Promoting a culture of A/B testing and data-driven experimentation; * Daily support and problem resolution for leadership and key internal stakeholders; * Leading core area forums, developing relevant materials, and fostering strategic business discussions. **Requirements and Qualifications** * Bachelor’s degree completed. * Experience in Operations, Sales Ops, Revenue Ops, CS Ops, or related areas. * Strong SQL knowledge. * Advanced Excel skills. * Knowledge of BI tools. * Knowledge and experience in data analysis, KPIs, metric definition, and governance. * Ability to translate business problems into analytical solutions (suggesting analytical trade-offs). * Proactivity and end-to-end ownership of processes. * Strong technical and executive communication skills. * Experience with the Databricks platform: Notebooks, SQL, etc. (Preferred). **Additional Information** Flexible Benefit/Meal Allowance: R$ 40.00 per business day. Remote Work Allowance. Do you need to work onsite? We offer transportation vouchers. For those arriving by train/metro, we provide a shuttle service from the station to the office. Bradesco Health Insurance Plan. Amil Dental Insurance Plan. Pharmacy Allowance. Childcare Allowance. Birthday Day Off—celebrate however you like! To maintain physical health and wellbeing, we partner with certified gym apps. To relax and care for mental health, we offer partnerships with online therapy and meditation platforms. SESC Partnership—Full Membership Credential. Exclusive discounts at top universities and educational institutions for undergraduate, graduate, and MBA programs. Additionally, we offer Omie Academy free of charge to employees. English-in-Company course partnership. Insurance discount program. Swile Shop: platform offering exclusive discounts. Dell partnership. PPRL. Travel benefits. Life insurance. We are a software company bringing prosperity to the Brazilian entrepreneurial ecosystem—unlocking business growth through a platform that resolves any management complexity in a simple, intuitive, and efficient way. Omie seeks professionals capable of further amplifying results, within an organizational culture grounded in trust, transparency, and loyalty among teams, partners, and customers. We look for people with a growth mindset—valuing adaptability, collaboration, and motivation by innovation and continuous learning. **We are all \#OmieLovers!** We believe **EVERYONE** should feel welcomed, safe, and fulfilled—being their best selves. Thus, all our opportunities are open to everyone, valuing and encouraging inclusion and diversity.