Job Summary: Responsible for remote customer service to medical professionals, citizens, and institutions, providing information and support regarding the Regional Medical Council’s services. Key Highlights: 1. Friendly and efficient telephone and multichannel customer service 2. Clarification of doubts regarding CREMERS services 3. Registration and forwarding of requests to technical departments Responsible for providing remote customer service to medical professionals, citizens, and institutions, delivering information, guidance, and support concerning services, procedures, and matters related to the Regional Medical Council of Rio Grande do Sul State. Culture and Team Wyntech’s culture is described as strategic and technical, with a team composed of qualified professionals specialized in various IT fields. All share a common strategic vision focused on excellence in customer service and solution delivery. **Responsibilities and Duties** **Telephone and Multichannel Customer Service:** * Receive and make telephone calls, providing friendly and efficient service. * Respond to requests via email, chat, customer service systems, and other digital channels. **Public Guidance:** * Clarify doubts regarding medical registration, ethical proceedings, certificates, fees, deadlines, and other services offered by CREMERS. * Direct users to the responsible departments when necessary. **Registration and Forwarding of Requests:** * Register interactions and requests in the internal system. * Forward specific requests to technical departments for analysis or resolution. **Information Updates:** * Stay updated on regulations, procedures, and changes to CREMERS services. * Consult institutional databases and documents to provide accurate information. **Administrative Process Support:** * Assist with administrative routines related to customer service, such as issuing protocols, scheduling appointments, and sending documents. **Service Quality:** * Ensure humane, ethical, and efficient service, respecting public administration principles and institutional values. * Contribute to continuous improvement of customer service processes. **Reports and Performance Indicators:** * Support preparation of customer service reports and performance indicators. * Identify improvement opportunities based on received requests. **Requirements and Qualifications** * Completed High School Education **Additional Information** We value our employees and therefore offer a comprehensive benefits package designed to support their well-being, security, and quality of life, including: Transportation Voucher – Assistance for daily commuting between residence and workplace. Meal/Meal Allowance Voucher – Monthly credit for meals or purchases at accredited establishments. Medical and Dental Assistance – Health plans with broad coverage, ensuring high-quality care. Life Insurance – Financial protection for the employee and their family. Training and Development – Continuous training for professional growth. Partnership: Sesc. Our goal is to provide a healthy, safe, and motivating work environment where our employees can develop and grow alongside the company. We are seeking talents who want to grow with us! At Wyntech, we value teamwork, innovation, and commitment to excellence. If you seek a dynamic environment offering real development opportunities, continuous learning, and participation in challenging projects, this is the right place for you. **Join our team and help build the future of technology with us!** www.wyntech.inf.br e-mail rh@wyntech.inf.br