Job Summary: A professional providing welcoming and objective service, aiming to satisfy employees and efficiently achieve quality and productivity targets. Key Highlights: 1. Clear, objective, and welcoming service 2. Focus on achieving results through support services 3. Proficiency in the Microsoft Windows environment Work Location: Franca region, SP. Driver's License: Class B with personal vehicle. Work schedule at the unit: Mon\-Fri 08:00/12:00\-13:00/16:00\. **Description of duties to be performed by the professional:** Provide clear, objective, and welcoming service, always aiming to meet employee needs to achieve results through support services, and efficiently and effectively fulfilling all service-level agreements (SLAs) and quality and productivity targets. **Required Experience, Skills, and Knowledge:** Mandatory Certification: • HDI/DAST \- Desktop Advanced Support Technician or ITIL 4 Foundation; • Microsoft MD\-102: Endpoint Administrator; Additional Certifications (preferred): • Cisco CCNA (Cisco Certified Network Administrator); • Microsoft Windows Server Hybrid Administrator Associate. Proficiency in the Microsoft Windows environment. Responsibility \- Agility \- Organization \- Initiative \- Punctuality \- Commitment \- Dynamism \- Ability to work under pressure **Education:** Currently pursuing or completed undergraduate degree in IT, with 1 year of experience in the field. **Experience Duration:** 1 year ### **Employment Type:** CLT ### **Required Knowledge and Skills:** HDIDAST, MicrosoftWindows, ITIL4Foundation ### **Benefits:** Meal Voucher, Life Insurance ### **Department:** Government