Job Summary: Internship opportunity for IT and related field students, focusing on technical support, request management, and user training, requiring strong communication skills and problem-solving ability. Key Highlights: 1. Customer technical support and request management. 2. Assistance with system installation and configuration. 3. Conducting training sessions for customers and users. **Internship in Computer Science, Computer Engineering, Software Engineering, Systems Analysis and Development, and related fields.** **MAIN RESPONSIBILITIES:** * Provide technical support to customers via chat and telephone channels. * Manage and track service requests. * Assist with system installation and configuration. * Conduct training sessions for customers and system users. **REQUIREMENTS** * Currently enrolled in a technical, technological, or undergraduate program in Information Technology or related fields; * Basic knowledge of technical support; * Strong verbal and written communication skills in Portuguese; * Ability to work under pressure and solve problems independently; * Aptitude for adopting new technologies and software; * Availability for on-site work. **DESIRED COMPETENCIES** * Empathy and active listening; * Calmness and patience; * Problem-solving skills; * Clear and concise communication; * Flexibility. **WORK SCHEDULE AND LOCATION** * Working hours: 6 hours per day; * Work mode: On-site; * Location: Cidade Industrial, Curitiba - PR. **COMPENSATION AND BENEFITS** * **Stipend: R$ 10.50 per hour (approximately R$ 1200+)** * Transportation allowance for on-site days; * Fully company-funded dental plan; * Life insurance; * **Birthday allowance: R$ 100.00.** Job type: Internship Contract duration: 12 months Payment: R$10.50 per hour Benefits: * Dental care assistance * Life insurance * Transportation allowance Selection question(s): * Do you have prior experience resolving technical issues and handling support tickets? * Which course are you currently enrolled in? What semester are you in, and what is your expected graduation date? Work location: On-site