Job Summary: Customer service for an internet service provider, delivering basic support, logging service requests, and ensuring courteous and efficient service. Key Highlights: 1. Multichannel customer service: phone, WhatsApp, chat, and in-person 2. Focus on resolving internet connection issues and guiding customers 3. Opportunity for professional growth and development **Responsibilities** * Provide customer service via phone, WhatsApp, chat, or in person; * Deliver basic support to customers regarding internet services; * Log service requests, inquiries, and complaints into the system; * Assist in resolving simple connectivity issues (Level 1); * Guide customers on using equipment (modem, router, Wi-Fi); * Forward technical requests to the responsible teams; * Initiate, monitor, and close service requests; * Support administrative, financial, or technical departments when required; * Ensure courteous, prompt, and efficient service. **Requirements** * Completed high school education; * Strong verbal and written communication skills; * Basic computer literacy; * Proficiency in using systems and digital service platforms (WhatsApp, CRM); * Organizational skills and attention to detail; * Flexible availability (when applicable). **Preferred Qualifications** * Prior experience in customer service; * Experience working with internet service providers (ISPs); * Basic understanding of networks and the internet; * Experience in billing, customer retention, or technical support; * Familiarity with customer service systems or CRM software. **Behavioral Competencies** * Empathy and patience; * Proactivity; * Teamwork; * Customer satisfaction focus. **Benefits** * Transportation allowance; * Meal allowance; * Health insurance; * Dental insurance; * Training and development programs; * Opportunity for career advancement. **Schedule and Employment Type** * Employment type: CLT * Schedule: Business hours or rotating shift * Location: On-site Job type: Full-time, Permanent CLT Salary: R$1.621,00 – R$1.700,00 per month Benefits: * Medical assistance * Dental assistance * Meal allowance * Transportation allowance