Job Summary: Customer service at an internet service provider, delivering basic support, logging service requests, and ensuring courteous and efficient service. Key Highlights: 1. Opportunity for professional growth and development 2. Focus on customer satisfaction with agile and efficient service 3. Teamwork and proactive problem-solving **Responsibilities** * Provide customer service via phone, WhatsApp, chat, or in person; * Deliver basic support to customers regarding internet services; * Log service requests, inquiries, and complaints in the system; * Assist in resolving simple connectivity issues (Level 1); * Guide customers on equipment usage (modem, router, Wi-Fi); * Forward technical requests to responsible teams; * Initiate, monitor, and close service requests; * Support administrative, financial, or technical departments as needed; * Ensure courteous, agile, and efficient service. **Requirements** * Completed high school education; * Strong verbal and written communication skills; * Basic computer literacy; * Proficiency in using systems and digital service channels (WhatsApp, CRM); * Organizational skills and attention to detail; * Flexible availability (where applicable). **Preferred Qualifications** * Experience in customer service; * Experience working with internet service providers (ISPs); * Basic knowledge of networks and the internet; * Experience in billing, retention, or technical support; * Familiarity with service management systems or CRM. **Behavioral Competencies** * Empathy and patience; * Proactivity; * Teamwork; * Customer satisfaction orientation. **Benefits** * Transportation allowance; * Meal allowance; * Health insurance; * Dental insurance; * Training and development programs; * Opportunity for career advancement. **Schedule and Employment Type** * Employment type: CLT * Schedule: Business hours or rotating shift * Location: On-site Job type: Full-time, permanent CLT position Compensation: R$1.621,00 – R$1.700,00 per month Benefits: * Medical assistance * Dental assistance * Meal allowance * Transportation allowance