Job Summary: Assist customers with a focus on solutions, personalized service, and strategies to enhance the customer experience, as well as manage and propose strategies. Key Highlights: 1. Proactive and responsive customer service focused on solutions and communication 2. Detailed technical support with guidance on systems and applications 3. Continuous improvement of customer experience and internal processes **CUSTOMER SERVICE ASSISTANT \- CS** *On-site – Água Verde \- Curitiba/PR* Are you someone who listens well, understands customers, and turns that understanding into business opportunities? Do you enjoy working on strategic relationships, customer delight, and commercial growth? Then this role is perfect for you! ✨ **Why you’ll love working here** At our company, we believe great people build great things. Our team consists of individuals who love what they do, share knowledge, and grow together. **Key Responsibilities:** * + Deliver proactive and responsive customer service focused on solutions, leveraging advanced communication and relationship-building skills; + Serve as an escalation point for complex cases, guiding Junior staff and facilitating solutions; + Receive and assist customers in person, by phone, email, and WhatsApp, with emphasis on personalization and engagement; + Provide detailed technical support, including guidance on systems and applications, highlighting advanced features and benefits; + Identify and propose improvements to the customer experience; + Develop and conduct training sessions for Junior staff, promoting best practices; + Identify opportunities to improve documentation and processes, ensuring alignment with internal policies and regulatory requirements; + Propose and implement strategies for promoting products and services, aligned with customer needs; + Manage ticket creation and resolution, collaborating with other departments to address requests; + Handle non-conformities, including identification, logging, and resolution; + Support the execution of corrective and preventive actions, contributing to continuous improvement; + Maintain organization and functionality of the workplace, serving as a role model for the team. **We Expect You To Have:** * + Customer service experience. + Experience in sales via channels (phone, WhatsApp, and email); + Basic Microsoft Office suite proficiency; + Strong written communication skills; ✨ **What We Offer:** Competitive fixed salary commensurate with the role ️ VR: R$40.00/day VA: R$800.00 Total Pass Birthday Day Off After 90 days: Health Insurance (Unimed) Dental Insurance (DentalUni) ️ Life Insurance **Ready to join us?** Send us your resume and help transform our customers’ experience!