Job Summary: We are seeking a Commercial Assistant (SAC) to support the sales team and provide customer service, with a focus on agility, empathy, and efficiency. Key Highlights: 1. Agile, empathetic, and efficient customer service 2. Sales team support and order tracking 3. Enhancement of customer satisfaction and loyalty Position: **Commercial Assistant (SAC)** Location: Parque Novo Mundo – São Paulo/SP Employment Type: Full-time – CLT Work Model: On-site Working Hours: Monday to Friday, from 8:00 AM to 5:30 PM **About the Position** We are looking for a Commercial Assistant with experience in customer service (SAC) to join the team of a solid and expanding operation. The professional will be responsible for supporting the sales team, tracking orders, and ensuring that customer service is delivered in an agile, empathetic, and efficient manner. We seek an organized, communicative individual with strong interpersonal skills, results-oriented mindset, and commitment to service excellence. **Main Responsibilities:** * Handle customer service via telephone, email, and WhatsApp, providing support and resolving inquiries; * Support the sales team in tracking proposals, contracts, and deliveries; * Record and maintain up-to-date customer and order information in the CRM system and control spreadsheets; * Conduct follow-ups on quotations and commercial contacts; * Assist with administrative tasks within the department; * Ensure courteous and consultative service, strengthening customer satisfaction and loyalty. **Requirements:** * Prior experience in SAC, customer service, or commercial roles; * Strong verbal and written communication skills; * Organizational ability, responsibility, and attention to detail; * Skills in negotiation and problem resolution; * Familiarity with CRM systems and Microsoft Office suite; * Completed high school education (technical or undergraduate studies in Administration, Marketing, or related fields currently in progress are desirable). **Compensation and Benefits:** * Monthly PLR of 10% of salary (performance-based); * Benefit card worth R$ 150.00; * Transportation allowance; * Group life insurance; * SESC membership card; * 50% tuition discount at SENAC; * Breakfast and monthly birthday celebrations Minimum Education Level: Bachelor’s Degree