Job Summary: We are seeking an organized and communicative Reservation Consultant who is passionate about transforming customer interactions into positive experiences, delivering service with excellence and empathy. Key Highlights: 1. Transform customer interactions into positive experiences. 2. Work with excellence, empathy, and attention to detail. 3. Ensure efficient communication among operational departments. Are you organized, communicative, and passionate about turning customer interactions into positive experiences? We are looking for a **collaborative professional** to serve as a **Reservation Consultant**, delivering service with excellence, empathy, and attention to detail. **Responsibilities and Duties** * Handle individual customers via phone, WhatsApp, and email, providing comprehensive support throughout the reservation process; * Prepare customized quotations according to the needs and characteristics of each customer or group; * Ensure efficient communication among operational departments (Front Office, Housekeeping, Food & Beverage, Events), guaranteeing excellence in the guest experience; * Update and maintain customer, group, and corporate registrations in the reservation system; * Manage guaranteed and non-guaranteed reservations within the system; * Analyze and adjust reservations originating from the channel manager; * Ensure administrative routines within the department; * Input room lists and register and distribute service orders (SOs), ensuring clarity and accuracy for other departments; * Clarify information and attractions offered by each hotel, resort, or park; * Process payments, rescheduling, or cancellations of reservations; **Requirements and Qualifications** * Completed high school education; * Experience in sales or customer service; * Proficiency in Microsoft Office Suite; * Commitment to deadlines and quality; * Ability to work independently, responsibly, and ethically; * Strong interpersonal skills. **Additional Information** * Flexibility coupled with responsibility; * Professional relationships built on trust and collaboration. **You Can Do It! Join WAM Group!** Our daily motivation stems from knowing that, through our work, thousands of families across Brazil can create lifelong vacation memories. We began our journey in 2013, with a story marked by major challenges, unforgettable moments, and endless smiles on the faces of both employees and customers. We are a company focused on transforming people’s lives for the BETTER! After all, travelers are happier—and so are those who work with dreams. We act with determination to foster new opportunities and drive market and personal growth, making the dream of a vacation home accessible to everyone. **Why Work at WAM?** Being part of our team means joining a family of over 4,000 people! Our work environment is dynamic, innovative, and joyful. Here, experiences, learning, and innovation happen continuously. Thus, we commit to attracting, developing, and retaining our professionals across all segments where we operate. We develop our talents for new career opportunities through training programs, qualification initiatives, and internal recruitment processes, promoting recognition and professional growth for \#NossaGente across Brazil. Do you identify with us? Join \#NossaGente too! Check out available positions: **https://privehoteiseparques.gupy.io/**