Job Summary: We are seeking a Consultant (Advisor I) for our E-Commerce platform, responsible for customer support, order tracking, and handling exchanges/returns. Key Highlights: 1. Customer support via chat, email, or WhatsApp 2. Order tracking and release 3. Handling exchanges, returns, and complaints We are looking for a proactive, organized individual seeking an opportunity for professional development—this role may be perfect for you. Join our team and grow with us! **Position: Consultant (Advisor I) \- E\-Commerce Platform** **Responsibilities:** Provide customer support via chat, e\-mail, or WhatsApp. Track and release orders. Handle exchanges, returns, and complaints. **Requirements:** Strong verbal and written communication skills Intermediate English proficiency Basic computer skills Completed high school education **Benefits:** Meal/food allowance (R$12.14 per day) Transportation allowance Health insurance Dental insurance Childcare assistance Career development plan **Work Location:** Barra Funda, São Paulo **Work Schedule:** 5 days on / 2 days off \- Rotating days off **Working Hours:** 7:48 AM to 4:00 PM or 2:00 PM to 10:12 PM \- On-site **Training:** 8:00 AM to 4:12 PM (12 days) Job Type: Full-time, Permanent CLT Compensation: R$2\.100,00 per month Benefits: * Health insurance * Dental insurance * Childcare assistance * Meal allowance * Transportation allowance Work Location: On-site