Job Summary: This role involves providing customer support through various channels, assisting in problem resolution, covering for absent agents, and collaborating with the team to improve customer service processes. Key Highlights: 1. Commitment to valuing human beings and fostering an inclusive environment 2. Focus on Pride of Belonging, Intelligence, and Innovation 3. Opportunity to achieve High-Level Results With over 45 years of experience, the **Meireles e Freitas Group** specializes in Collections Management, offering customized solutions to companies nationwide! Here, our commitment is to **valuing human beings**, providing an inclusive and welcoming environment for the development of every individual. If you take **Pride in Belonging**, act with **Intelligence and Innovation**, and aspire to achieve **High-Level Results**, apply now for our open position for ***Backup Customer Service Agent***—this is your place! **Responsibilities:** * Provide customer support via phone, email, chat, or in person during periods of high demand or when other agents are unavailable; * Assist in resolving issues and ensure uninterrupted continuity of service; * Temporarily replace absent agents (e.g., vacations, leave), maintaining service quality; * Log and track service requests, ensuring accuracy of information and timely updates to customers regarding request status; * Help reduce backlog during call volume peaks, always adhering to established deadlines; * Collaborate with the team to identify improvements in customer service processes and participate in training sessions to enhance service delivery. **Qualifications:** * High school diploma completed; * Prior experience in customer service or similar roles is a plus (minimum 6 months); * Basic knowledge of CRM systems and Microsoft Office applications (Excel, Word, PowerPoint) is desirable. * Driver’s License – Category B * Personal Vehicle Monday to Friday, 9:00 AM to 6:00 PM; Saturday, 9:00 AM to 1:00 PM Employment Type: Full-time, Permanent CLT Compensation: R$1.937,48 per month Benefits: * Food basket * Meal allowance * Transportation allowance Selection Question(s): * Do you have a personal vehicle? If yes, car or motorcycle? * Do you hold a Category B driver’s license? Work Location: On-site