Job Summary: We are seeking a professional for customer service and support in real estate leasing processes, with a focus on communication and organization. Key Highlights: 1. Customer service via phone and WhatsApp 2. End-to-end lease process tracking 3. Full organization and support We are looking for a professional to provide customer service and support real estate leasing processes. The **main activity** will be **customer service via phone and WhatsApp**, overseeing real estate leasing processes from start to finish, ensuring clarity, efficiency, and comprehensive support for all parties involved. **Key Responsibilities** * Contact new tenants and property owners by phone after lease closing; * Introduce yourself as the responsible contact for customer service and maintain ongoing relationships; * Conduct **proactive and responsive phone-based customer service**, updating parties on lease process status and progress; * Clarify doubts, guide all parties, and provide full support until lease completion; * Centralize communication among the real estate agency, tenant, and property owner; * Receive, organize, and store documents submitted by parties (tenant and property owner); * Update Excel spreadsheets and the real estate agency’s system with party data; * Create lease contracts in the system and generate the first rent bill *(training provided)*; * Perform administrative tasks related to the leasing process. **Customer service via phone is essential for this position.** This position is ideal for candidates who: * Enjoy customer service; * Communicate effectively by phone; * Are organized and enjoy managing end-to-end processes; * Feel satisfied helping people and resolving questions. Employment Type: Full-time, CLT permanent contract Compensation: R$2.272,00 – R$2.300,00 per month Benefits: * Meal allowance * Transportation allowance Selection Questions: * Are you comfortable frequently providing customer service by phone? * Do you consider yourself organized when handling documents, information, and deadlines? * On average, how many telephone customer service interactions have you conducted in previous jobs? * What do you enjoy most about working in customer service? Work Location: On-site