Job Summary: Customer service for an internet service provider, delivering basic support, logging service requests, and assisting in resolving connectivity issues, ensuring courteous service. Key Highlights: 1. Opportunity for professional growth and development. 2. Teamwork and focus on customer satisfaction. 3. Training and capacity building for continuous improvement. **Responsibilities** * Provide customer service via phone, WhatsApp, chat, or in person; * Deliver basic support to customers regarding internet services; * Log service requests, inquiries, and complaints in the system; * Assist in resolving simple connectivity issues (Level 1); * Guide customers on equipment usage (modem, router, Wi-Fi); * Forward technical requests to responsible teams; * Initiate, monitor, and close service requests; * Support administrative, financial, or technical departments as needed; * Ensure courteous, prompt, and efficient service. **Requirements** * Completed high school education; * Strong verbal and written communication skills; * Basic computer literacy; * Proficiency in using systems and digital service channels (WhatsApp, CRM); * Organizational skills and attention to detail; * Flexible availability (where applicable). **Preferred Qualifications** * Experience in customer service; * Experience with internet service providers (ISPs); * Basic knowledge of networks and the internet; * Experience in billing, customer retention, or technical support; * Familiarity with customer service systems or CRM software. **Behavioral Competencies** * Empathy and patience; * Proactivity; * Teamwork; * Focus on customer satisfaction. **Benefits** * Transportation allowance; * Meal allowance; * Health insurance; * Dental insurance; * Training and capacity building; * Opportunity for career advancement. **Schedule and Employment Type** * Employment type: CLT * Schedule: Business hours or rotating shift * Location: On-site Job type: Full-time, Permanent CLT Salary: R$1.621,00 – R$1.700,00 per month Benefits: * Medical assistance * Dental assistance * Meal voucher * Transportation voucher