Job Summary: You will be responsible for managing, evolving, and ensuring the quality of an Artificial Intelligence-based chatbot, bridging technical and business perspectives. Key Highlights: 1. Practical experience with AI-based chatbots 2. Proficiency in prompt engineering 3. Collaboration with product, support, operations, and technology teams São Paulo, SP Mid-level You will manage, evolve, and ensure the quality of an Artificial Intelligence-based chatbot, integrating technical and business perspectives. You will be responsible for creating and optimizing prompts, training and fine-tuning language models, structuring the bot’s knowledge base, and monitoring performance metrics—ensuring an efficient, consistent, and high-impact conversational experience for end users. Responsibilities: ✔ Create, test, optimize, and maintain prompts for LLMs applied to chatbots ✔ Conduct ongoing model training, adjusting behaviors, tone, and responses ✔ Curate knowledge by organizing databases, FAQs, conversational flows, and documents ✔ Ensure chatbot response quality by correcting errors, hallucinations, and inconsistencies ✔ Monitor and analyze performance metrics such as resolution rate, fallback rate, satisfaction, NPS, and CSAT ✔ Collaborate with product, support, operations, and technology teams ✔ Propose continuous improvements to the user experience ✔ Support chatbot integrations with systems and platforms, when required Requirements: ✔ Practical experience with AI-based chatbots ✔ Proficiency in prompt engineering ✔ Experience with training, fine-tuning, and validating language models (LLMs) ✔ Experience with chatbot platforms such as Zendesk, Blip, Take, Botpress, Rasa, Intercom, ManyChat, or similar ✔ Ability to structure knowledge bases and conversational flows ✔ Understanding of conversational UX ✔ Basic knowledge of APIs, automation, and integrations Nice-to-have: ➕ Background in support, customer experience (CX), digital product, or automation ➕ Knowledge of customer service and customer experience metrics Work Model: Hybrid at Morumbi What you’ll find at Maitha: Individual Development Experience for soft skills, with guidance throughout your journey; Well-being Management with tracking of metrics and indicators related to satisfaction evolution; Training sessions, workshops, and meetups to enhance both soft and hard skills; Rewards program with a points system and prizes; TotalPass offering multiple plan options and over 250 modalities—including weight training, cross-training, yoga, dance, and more; And much more!