Job Summary: IT professional responsible for providing support, installing and configuring equipment, analyzing incidents, and maintaining IT infrastructure. Key Highlights: 1. Equipment and operating system support and configuration 2. Incident analysis and diagnosis for problem resolution 3. Ticket logging and tracking in the ticketing system * About the Opportunity * SUPPORT ANALYST I Working Hours: Monday to Friday, from 10:00 AM to 7:00 PM (subject to change by the client) Address: Adesão – R. Agueda Gonçalves, 240 – Jardim Pedro Goncalves, Taboão da Serra – SP, 06760-900 * What We Are Looking For * Experience: 1 year in the IT field Education: High school diploma with completed technical training in IT, or bachelor’s degree in IT (completed or currently pursuing) * Responsibilities: * * Providing support, installation, and configuration of new IT equipment, and reconfiguration of previously installed equipment * Analyzing and diagnosing incidents for problem resolution, occasionally collaborating with vendors and other professionals * Supporting the installation and configuration of operating systems (MS-Windows 7/8/10/11 or their technological successors) * Supporting the installation and configuration of native user tools on equipment (MS-Office Professional, MS Outlook, web browsers) or cloud-based tools (Office 365, Teams, OneDrive) * Installing standard, client-approved, and client-provided market software (antivirus agents, PDF readers, plug-ins, etc.) * Installing specific applications or information systems, provided that procedures, manuals, or tutorials are supplied by PRODESP and, if necessary, with vendor or developer assistance * Verifying and identifying issues in cabling systems, performing basic and occasional network infrastructure configuration and repairs—for example: crimping network cables and physically installing access “switches” into racks (without configuration or programming) * Logging, tracking, monitoring progress, and resolving tickets in the ticket management system adopted by the CLIENT * Documenting procedures for resolving known incidents and problems * Keeping the knowledge base up to date. * What Would Be a Plus: * * Clear and concise oral and written communication skills. * What We Offer: * * Salary: R$ 2.400,00 * Meal allowance: R$30.00 per working day (with 20% PAT deduction) * Transportation voucher * Life insurance * Health plan (30% monthly premium covered by the company after 3 months of probation) * SESC membership * GOGOOD * Partnerships with universities and English language schools. * DOES THIS MAKE SENSE FOR YOU? * Minimum Education Level: Technical course