Job Summary: We are seeking a proactive and engaged professional to handle a portfolio of insured and non-insured benefits clients, with emphasis on continuous improvement and growth. Key Highlights: 1. Customer service and relationship management for medium-complexity clients 2. Focus on continuous improvement and professional development 3. Opportunity for growth within a market-leading group We seek professionals who get involved, take initiative, and show interest in every detail of our projects—and above all, who want to grow and give their best every day. Our improvement is constant, and we know we will go far because we believe in everything that drives progress. And you? Do you want to go further with us? Learn about our clients, explore our content, and find out whether you are the right person to join \#WeAreMDS. We are looking for a professional to join our Benefits team, responsible for handling a client portfolio comprising insured and/or non-insured benefits of intermediate complexity. **Responsibilities and Duties** * Provide service to a medium-complexity client portfolio through in-person, telephone, and/or digital tools, ensuring all clients receive timely and accurate assistance aligned with their specific needs. * Deliver customer service through attentive treatment grounded in dialogue and understanding of client needs, thereby clarifying doubts and providing necessary information regarding coverage processes for insured and/or non-insured benefits. * Support clients regarding reimbursement requests and/or pre-approvals, via in-person, telephone, and/or digital tools, to ensure effective reimbursement of expenses incurred outside the accredited network. * Carry out necessary procedures for market research by collecting required data and/or information to complete quotation forms, identifying optimal conditions and facilities for the client within the renewal deadline. * Prepare reports and/or presentations on claims indicators using organized data, information, and quantitative and qualitative analysis, to provide clients with policy performance results. * Identify opportunities for improvement through process mapping conducted during execution, application of procedures, and workflow implementation, proposing actions enabling continuous improvement in customer service. * Perform other related and inherent professional activities as needed or demanded by the department, whenever necessary—through training, professional qualification, and guidance from the immediate supervisor—to ensure continuous professional development. **Requirements and Qualifications** * Bachelor’s degree completed in Business Administration, Human Resources Management, or related fields * Intermediate-level Excel proficiency * Experience in the insurance sector with health and dental products, and knowledge of current ANS regulations * Client focus, professionalism, collaboration, innovation, organization, resilience, logical reasoning, and assertive communication **Additional Information** * Sul América Health and Dental Plan * Life Insurance * Meal and/or food allowance * Transportation allowance * Profit-sharing program (PLR) * Gympass * Wellhub * Day off * Apoio Pass for you and your dependents * Discounts on personal insurance contracts such as auto, life, home, travel, and others. **Here, you define the scope of your growth and the scale of your achievements.** MDS is one of the country’s leading brokers in insurance, reinsurance, benefits management, and risk consulting. We belong to the MDS Group: a market-leading company in Portugal and among the largest in Brazil, with presence also in Angola, Mozambique, and Spain. Globally, we operate through Brokerslink—a company founded by the MDS Group and managing a broker network spanning 130 countries, employing 25,000 insurance professionals. In Brazil, our issued premium portfolio totals R$9 billion. We have over 800 employees distributed across thirteen offices in seven states: São Paulo, Rio de Janeiro, Paraná, Minas Gerais, Santa Catarina, Bahia, and Rio Grande do Sul. We also operate in reinsurance in Brazil, Portugal, and Africa under the brand MDS Reinsurance Solutions—a reference firm in risk analysis, loss control, business continuity planning, and Enterprise Risk Management. OUR AMBITION IS TO PROTECT YOUR WORLD! AND YOURS? Review our privacy policy at: Privacy Notice for Candidates