Job Summary: Junior Support Analyst responsible for scheduling and monitoring internet link installations, acting as the focal point between clients, telecom operators, and internal teams. Key Highlights: 1. Analytical profile for resolving infrastructure and networking issues 2. Acting as the focal point between clients, telecom operators, suppliers, and teams 3. Collaborative environment and challenges for professional development We are seeking a Junior Support Analyst to handle scheduling and monitoring of internet link installations, activations, migrations, and changes, serving as the focal point among clients, telecom operators, suppliers, and technical teams. Responsibilities include validating technical information, tracking service orders from initiation to completion, confirming schedules, maintaining system updates, supporting involved teams, and preparing activity reports. **If you possess an analytical mindset, enjoy solving problems, and aim to grow within the infrastructure and networking field, this opportunity is for you.** **Responsibilities and Duties** * Schedule internet link installations, activations, migrations, and changes with providers and technical teams. * Act as the focal point between **clients, telecom operators, suppliers, and field teams**. * Confirm technical availability, execution time windows, and site access requirements. * Pre-validate technical information required for installation: * Full address * Local contact * Link type (fiber, radio, dedicated, broadband, etc.) * Contracted speed * Equipment involved * Ensure accurate data entry and timely updates in control systems (spreadsheets, internal systems, ITSM, ERP, or management tools). * Monitor service order status from request initiation through completion. * Confirm schedules (D\-1 and D\-0\) with all involved parties. * Record and track rescheduling, cancellations, and technical pending items. * Collaborate with field teams and providers during execution, when necessary. Reporting on activities / deliverables * **Requirements and Qualifications** * Completed high school education **(ongoing or completed higher education is a plus)** * Proficiency in **Microsoft Office** * Basic knowledge of **networking and telecommunications** (internet links, fiber, radio, dedicated, broadband) * Familiarity with **control systems** (spreadsheets, internal systems, ITSM, ERP, or similar tools) * Strong **verbal and written communication skills** * **Organized** profile with attention to deadlines and scheduling * **Proactivity** and sense of responsibility * Ability to **work effectively in teams** and build interpersonal relationships **Preferred Qualifications:** * Courses in **IT and/or Telecommunications** * Certifications or foundational training in **Networking, Telecommunications, or Technical Support** **Additional Information** **Benefits:** * Transportation Benefit or Fuel Allowance (symbolic payroll deduction of BRL 1.00) * Meal Voucher (symbolic payroll deduction of BRL 1.00) * Medical and Dental Insurance * Life Insurance * TotalPass * Educational Partnership * Pet Care Benefit (benefit for caring for your pet) **Important Notes** **Work Model:** On-site – Campinas/SP **Working Hours:** 8:00 AM to 6:00 PM **Remuneration:** BRL 3,160.05/month **Join Mamtech Tecnologia!** We are experiencing continuous growth and seeking talented, innovation-driven individuals to join our team. Here, you’ll find a collaborative environment, professional development challenges, and the opportunity to build impactful solutions. If you seek career advancement and wish to work at a company that values people and technology, Mamtech is the right place for you! Apply now and help us shape the future together.