Job Summary: We are seeking a Crafter to work on customer service, shipment documentation management, and communication with international agents, exploring new journeys. Key Highlights: 1. Driven by purpose and courage to explore the unknown 2. Focused on collaboration and building the future 3. Values innovation, humanity, and teamwork Here, every job opening is an invitation to a journey. At Craft, we don’t follow pre-drawn maps—we chart new paths, every day. If you’re driven by purpose, courageous enough to explore the unknown, and believe in the power of collaboration, this role may be more than just a job. Become the next Crafter and help us build the future together. **Responsibilities and Duties** * Customer service via email and phone; * Contact terminals and shipping lines via email and phone; * Manage and verify all shipment documentation (MBL and HBL); * Track shipments on shipping line websites; * Perform queries and corrections in Mercante; * Daily communication with international agents; * Execute container re-destination; * Monitor daily vessel berthing. **Requirements and Qualifications** * Bachelor’s degree completed in International Trade, International Relations, Business Administration, or related fields; * Intermediate English proficiency; * Spanish is a plus; * Proficiency in Microsoft Office Suite; * Prior experience with freight forwarders and/or NVOCCs is desirable; * Knowledge of maritime import procedures; Ability to interpret scenarios, positive attitude, curiosity, teamwork, eagerness to learn, and dynamism. * **Additional Information** * Hybrid work model—3 days in the office and 2 days remote; * Meal allowance; * Health insurance; * Dental insurance; * Pharmacy benefit; * Totalpass; * Partnership with Bluefit and Bodytech gym networks; * Support Program (psychological, financial, legal, and nutritional assistance); * Life insurance; * Childcare allowance; * Transportation allowance; * E-learning platforms; * Partnerships with universities and language schools; * SESC benefits. At Craft, we believe no one reaches great heights alone—and every new path begins with someone willing to take the first step. That’s why, more than talents, we seek explorers. People driven by curiosity, courage, and purpose—who see change as fertile ground and challenges as maps yet to be drawn. Here, each job opening is more than a simple function—it’s a journey marked by boldness, an invitation to become part of something alive, constantly evolving. We are a space where innovation, humanity, and collaboration intertwine daily. Being a Crafter means knowing we’ve only just begun—and that the next step could be even more transformative. Craft **Explore new journeys**