Job Summary: Support the Level 1 Support team in user assistance activities and basic IT operations, developing technical and behavioral competencies. Key Highlights: 1. First-level incident support 2. Assistance in resolving simple IT requests 3. Opportunity for professional development in a corporate environment Support the Level 1 Support team in user assistance activities and basic IT environment operations, developing technical and behavioral competencies within a corporate environment, with supervision and guidance. **Responsibilities:** * Support first-level incident handling; * Assist in resolving simple requests related to: system access, password resets, basic workstation configuration, printers and peripherals, etc.; * Log and update incidents in the Service Desk tool; * Support the team in basic testing and operational validations; * Follow standard operating procedures (SOPs); * Assist in documenting simple solutions and routines; * Support IT asset control and inventory; * Escalate incidents to Level 1/Level 2 analysts when necessary; * Support IT environment organization activities; * Comply with information security policies and best usage practices. **Education Requirements:** * Currently enrolled in a technical or undergraduate program in: Information Technology, Computer Networks, Information Systems, Computer Science, or related fields. **Preferred Qualifications:** * Basic computer and operating system knowledge (Windows); * Fundamental networking concepts (internet, Wi-Fi, IP); * Interest in learning corporate IT tools; * Initial understanding of user support. **Benefits:** * **Life Insurance:** 100% covered by the company; * **O&A School:** Corporate education center for continuous professional development; * **O&A Saúde – Clude:** Mental health consultations, nutrition, fitness training, and general practice consultations at R$ 45.00 each, with no monthly fee; * Transportation Allowance; * Partnerships with educational institutions; * Birthday Day Off to celebrate your special day your way; * On-site convenience store **(Market4you)** to simplify daily life. **\*This opportunity is also open to persons with disabilities\***